Fully remote opportunity
Picture your day: the phone rings and you’re the steady, solutions-focused voice guiding a homeowner through a plumbing leak, an HVAC outage, or a generator issue. You capture details quickly, enter everything into ServiceTitan, send timely Hatch messages, and line up the right technician at the right time. Appointment set. Technician dispatched. Customer reassured. That’s a win—one of many you’ll rack up as a Customer Support & Dispatch Coordinator at Rack Industries.
About the role
We’re looking for a customer service pro who thrives in trade industry environments—plumbing, HVAC, electrical, or generators—and who’s comfortable juggling inbound/outbound calls, precise scheduling, and real-time dispatching. You’ll work an 8-hour shift from home, keeping teams and customers in sync.
What you’ll do
- Serve as the first point of contact for customers via inbound and outbound calls.
- Schedule and confirm appointments with accuracy and urgency.
- Dispatch technicians for plumbing, HVAC, electrical, and generator jobs.
- Operate daily in ServiceTitan for job creation, updates, and workflow management.
- Use Hatch messaging to communicate with customers and reduce no-shows.
- Handle detailed data entry to keep records complete and current.
- Collaborate with field teams to balance workload and timelines.
What you bring
- Call center experience: 2 years of inbound/outbound phone work (required).
- Appointment scheduling: 1 year (required).
- Dispatching: 1 year (required).
- ServiceTitan: 1 year of hands-on use (required).
- Hatch messaging: 1 year (required).
- Data entry: 1 year with high accuracy (required).
- Customer service in a trade business (plumbing, HVAC, electrical, generators): 2 years (preferred).
Work location & schedule
- Work Location: Fully Remote
- 8-hour shift
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Proficiency
If you’re energized by coordinating people, tools, and time to create great service outcomes, we’d love to meet you.