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Home Services Sales and Operations Manager

Blue Collar

Austin, TX

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JOB DETAILS
SALARY
SKILLS
Advertising, Balance Sheet, Budget Management, Budgeting, Business Administration, Customer Support/Service, Dental Insurance, Financial Literacy, Health Insurance, Leadership, Maintenance Services, On Site Support, Operations Management, Performance Metrics, Profit & Loss, Profit & Loss Statements, Retail, Sales, Sales Operations, Team Lead/Manager
LOCATION
Austin, TX
POSTED
Today
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
Job Title: Home Services Sales and Operations Manager
Location: Austin, TX
Compensation: Starting at $120,000 + Performance Incentives

About the Role We are seeking a high performing leader to oversee the growth and operational excellence of a premier Home Services retail division in North Austin. This is not a "maintain the status quo" position. We need a sales oriented individual who understands how Topline Revenue drives P&L profitability. You will be responsible for managing a team of service technicians and sales professionals with a clear goal of scaling the business from $3M to over $5M in annual revenue.

Key Responsibilities
  • Full P&L ownership for the Home Services segment, including budget management and EBITDA targets.
  • Lead and train a team of technicians and sales staff to improve in home presentation and closing rates.
  • Leverage an existing database of organic customers while driving new growth through market leads and advertising.
  • Monitor KPIs including technician productivity, average ticket size, and Net Promoter Scores (NPS).
  • Ensure 5 star customer service and maintain a stellar online reputation through high level escalation resolution.
Requirements
  • 5 to 10+ years of leadership experience in Home Services or a related residential industry.
  • Proven track record of managing a multi million dollar budget and scaling revenue.
  • Advanced proficiency with ServiceTitan or similar Field Service Management software.
  • Strong financial literacy with the ability to interpret P&L statements and balance sheets.
  • Bachelor's degree in Business preferred, or equivalent "Street MBA" experience rising through the ranks.


Compensation: $120,000.00 per year

About the Company

B

Blue Collar

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