Home Shopping Manager

Position Summary

The Home Shopping Department Manager (HSDM) is responsible for leading all home shopping and e‑commerce operations, including order fulfillment, labor execution, customer experience, and associate development. This role ensures online orders are picked, staged, and delivered accurately and on time while meeting productivity, quality, and service goals.

The HSDM plays a critical role in driving digital sales growth and delivering a seamless omnichannel customer experience.

Key Responsibilities Home Shopping Operations

• Oversee daily home shopping operations including order picking, staging, and customer pickup/delivery
• Ensure orders are fulfilled accurately, on time, and in accordance with company standards
• Monitor order volume, cut‑off times, and service metrics
• Coordinate workflow to meet peak demand and service windows
• Ensure department readiness throughout operating hours

Customer Experience

• Deliver excellent customer service for online and pickup customers
• Resolve customer concerns related to substitutions, quality, timing, or order accuracy
• Ensure associates follow customer communication and substitution guidelines
• Maintain a positive, efficient, and customer‑focused operation

Leadership & Associate Development

• Hire, train, coach, and develop home shopping associates
• Create schedules aligned to forecasted order volume and labor targets
• Assign tasks and manage daily workflows and productivity
• Provide ongoing feedback, recognition, and corrective action as needed
• Foster accountability, teamwork, and engagement within the department

Labor & Productivity

• Plan and manage labor to meet productivity and service expectations
• Monitor pick rates, order accuracy, and labor utilization
• Adjust staffing and priorities based on real‑time demand
• Ensure accurate timekeeping and attendance compliance

Inventory, Quality & Substitutions

• Partner with Grocery, Produce, Meat, and other departments to maintain product availability
• Ensure proper product selection, freshness, and substitution standards
• Monitor out‑of‑stocks, substitutions, and customer feedback
• Support inventory accuracy and reporting of availability gaps

Safety, Compliance & Standards

• Enforce safe work practices and proper equipment use
• Maintain clean, organized, and safe work and staging areas
• Ensure compliance with company policies and procedures
• Complete required documentation, reports, and logs accurately

Partnership with Store Leadership

• Partner with Store Director, Assistant Store Director, and other department managers
• Participate in store leadership meetings as required
• Support store initiatives while prioritizing e‑commerce execution
• Communicate operational needs, challenges, and opportunities

Scope of Authority

• Directly supervises home shopping associates
• Makes day‑to‑day operational decisions within the department
• Partners with store leadership on performance management and discipline
• Does not independently finalize terminations without leadership approval

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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