Home Sleep Testing Support Representative
Pivotal Health (ReactDx Division)
Location: Onsite
Pay: $20 per hour
Schedule: Monday through Friday (11:30 AM to 8:00 PM)
About the Role
Join a growing healthcare organization where you will play a key role in supporting patients through the home sleep testing process from shipment to completion. This is a fast paced, patient focused position that blends customer service, technical troubleshooting, and care coordination.
What You Will Do
- Handle inbound calls and deliver exceptional patient support
- Guide patients through home sleep testing with clear education and follow up
- Troubleshoot device issues to ensure successful test completion
- Document all patient interactions accurately and timely
- Collaborate with internal teams including clinical, logistics, and insurance verification
- Ensure provider orders align with payer requirements
- Meet productivity goals, deadlines, and quality standards
- Maintain strict HIPAA compliance and confidentiality
- Support team success by assisting with training and cross functional needs
What We Are Looking For
- High school diploma or equivalent required
- 1 to 3 years of customer service experience, healthcare preferred
- Strong communication and problem solving skills
- Comfortable working with computers, phones, and documentation systems
- Detail oriented with strong follow up skills
- Ability to work in a fast paced, evolving environment
- Medical terminology and associate degree are a plus
Why Join Us
- Be part of a mission driven healthcare organization
- Collaborative team environment
- Opportunities for growth and development
- Competitive benefits including medical, dental, vision, and generous PTO
️ Additional Requirement - Florida Candidates
All candidates located in Florida will be required to complete a background screening through the Florida Care Provider Background Screening Clearinghouse prior to employment.
Learn more here:
https://info.flclearinghouse.com/
If you are passionate about helping patients and thrive in a fast paced environment, we would love to connect with you.
Equal Opportunity & Compliance Statements
- STATEMENT OF POLICY: MedBridge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.
- AFFIRMATIVE ACTION PLAN (AAP): The Affirmative Action Plans for Minorities and Women, Individuals with Disabilities, and Protected Veterans are available for inspection by appointment with Human Resources during regular business hours.
- REASONABLE ACCOMMODATION: Individuals with disabilities who need accommodation may contact Brenda Underwood, HR Director, at (864) 272-1843 or TTY 711 (Relay).
- EMPLOYMENT ELIGIBILITY: This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
What We Are Looking For
- High school diploma or equivalent required
- 1 to 3 years of customer service experience, healthcare preferred
- Strong communication and problem solving skills
- Comfortable working with computers, phones, and documentation systems
- Detail oriented with strong follow up skills
- Ability to work in a fast paced, evolving environment
- Medical terminology and associate degree are a plus