Home Warranty Coordinator

Work Type: Full Time, Onsite, Direct Hire

Compensation: $55-60k/year

Benefits: Medical/Dental/Vision Insurance, PTO/Sick time, 401k

Responsibilities

• Serve as the primary point of contact for homeowners regarding warranty and repair requests.

• Receive, review, and coordinate homeowner warranty claims.

• Schedule inspections and repair appointments with homeowners, technicians, and subcontractors.

• Evaluate repair requests to determine warranty eligibility and communicate outcomes to homeowners.

• Process work orders and coordinate warranty repair activities.

• Manage subcontractor schedules and ensure repairs are completed according to warranty obligations.

• Follow up with homeowners to ensure issues are resolved in a timely and professional manner.

• Maintain positive relationships with homeowners, subcontractors, and internal teams.

• Support compliance with company quality standards and customer service expectations.

Qualifications

• High School Diploma or GED required.

• 6 months to 1 year of related customer service, administrative, scheduling, or coordination experience.

• Proficiency with Microsoft Office Suite and email applications.

• Ability to learn and utilize warranty applications on a smartphone, tablet, or laptop.

• Strong verbal and written communication skills.

• Ability to handle multiple priorities and work effectively in a fast-paced environment.

• Strong organizational and problem-solving skills.

• Ability to build rapport with customers and vendors.

• Ability to work overtime as needed.

• Previous customer service experience preferred.

• Experience coordinating schedules, managing service requests, or working with contractors is a plus.

Pay Details: $55,000.00 to $60,000.00 per year

Search managed by: Haley Bosco

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.