Work Type: Full Time, Onsite, Direct Hire Compensation: $55-60k/year Benefits: Medical/Dental/Vision Insurance, PTO/Sick time, 401k Responsibilities- Serve as the primary point of contact for homeowners regarding warranty and repair requests.
- Receive, review, and coordinate homeowner warranty claims.
- Schedule inspections and repair appointments with homeowners, technicians, and subcontractors.
- Evaluate repair requests to determine warranty eligibility and communicate outcomes to homeowners.
- Process work orders and coordinate warranty repair activities.
- Manage subcontractor schedules and ensure repairs are completed according to warranty obligations.
- Follow up with homeowners to ensure issues are resolved in a timely and professional manner.
- Maintain positive relationships with homeowners, subcontractors, and internal teams.
- Support compliance with company quality standards and customer service expectations.
Qualifications- High School Diploma or GED required.
- 6 months to 1 year of related customer service, administrative, scheduling, or coordination experience.
- Proficiency with Microsoft Office Suite and email applications.
- Ability to learn and utilize warranty applications on a smartphone, tablet, or laptop.
- Strong verbal and written communication skills.
- Ability to handle multiple priorities and work effectively in a fast-paced environment.
- Strong organizational and problem-solving skills.
- Ability to build rapport with customers and vendors.
- Ability to work overtime as needed.
- Previous customer service experience preferred.
- Experience coordinating schedules, managing service requests, or working with contractors is a plus.
Pay Details: $55,000.00 to $60,000.00 per year
Search managed by: Haley Bosco
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.