Key Responsibilities
Scheduling & Client Care Coordination
- Maintain fulfillment of authorized client service hours monthly
- Proactively fill open shifts and minimize lost or unbooked hours
- Ensure all schedule changes, gaps, and outcomes are clearly documented in real time
Communication & Responsiveness
- Serve as a primary point of contact for caregiver scheduling needs
- Respond promptly to service changes, call-offs, and urgent coverage needs
- Maintain clear, professional communication with clients, caregivers, and internal team members
- Ensure all deadlines and assignments are acknowledged and confirmed via email
Documentation & Compliance
- Maintain accurate, timely call logs and scheduling documentation to support compliance and audits
- Assist with maintaining up-to-date employee files and audit readiness
Patient & Caregiver Engagement
- Conduct periodic check-ins with clients and caregivers to ensure satisfaction and quality of care
- Support a positive, solution-oriented experience for both clients and staff
Projects & Operational Support
- Assist with training coordination, onboarding sessions, and compliance tracking
- Support implementation of new systems, processes, or tools
- Participate in community events, workshops, or outreach efforts as needed
Qualifications
- Experience in home care, healthcare operations, scheduling, or care coordination preferred
- Strong organizational and time management skills with attention to detail
- Ability to multitask and problem-solve in a fast-paced environment
- Excellent written and verbal communication skills
- Proficiency with scheduling systems, EMR/CRM platforms, and Microsoft Office
- Dependable, responsive, and able to meet deadlines consistently
- Valid driver’s license and ability to travel locally if needed
Why Join Trusted Hands Senior Care?
- Be part of a dynamic and growing home care organization
- Work in a role that blends operations, people, and purpose
- Make a direct impact on seniors, families, and caregivers
- Opportunities for growth, leadership exposure, and community involvement