Location: Irvine, CA (Onsite) | Type: Full Time | Salary Range: $80,000 - $180,000
Schedule: Monday - Saturday | Sundays off with another day off mid-week.
At Norm Reeves, we believe taking care of our guests starts with taking care of our people. You’ll have the opportunity to work alongside an experienced team in a busy dealership environment while continuing to develop your automotive and customer service skills.
Your work will ensure our guests leave 100% satisfied with their Norm Reeves experience. This role is a great way to kick start your career with us!
What You’ll Do:
Greet and welcome guests as they arrive in the Service Drive
Listen to customers and understand their vehicle concerns and service needs
Recommend appropriate maintenance, repairs, and additional services
Write accurate and detailed repair orders based on the customer’s concerns and the technician’s inspection
Clearly communicate recommended repairs, costs, and timelines to customers
Keep customers informed throughout the repair process and provide timely updates
Communicate any changes to the repair order and obtain necessary approvals
Work closely with technicians and other Service Department team members to ensure repairs are completed accurately and efficiently
Review quality control reports and work to maintain a high Customer Service Index (CSI) score
Process customer payments and other monetary transactions
Follow up with customers to ensure they are satisfied with their service experience
Maintain a professional, organized, and customer-focused approach in a fast-paced environment
What You’ll Need:
Previous Service Advisor experience in an automotive dealership
Valid driver’s license and acceptable driving record
Excellent communication, listening, and customer service skills
Ability to build trust and establish strong relationships with customers
Positive, creative, and team-oriented attitude
Strong attention to detail and organizational skills
Ability to analyze situations and make sound, win-win business decisions
Honest, empathetic, and professional approach
Ability to work independently while contributing to a team
Strong follow-up skills and ability to manage multiple repair orders at once
Benefits & Employee Perks
Medical, Dental, Vision, and Complimentary Life Insurance