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Hospice Community Liaison

Pennant Services

Hayward, California

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JOB DETAILS
SKILLS
Business Administration, Business Operations, Case Management, Communication Skills, Community Health, Contract Negotiation, Cost Effectiveness Analysis, Cost Reporting, Customer Support/Service, Driver's License, Government Organizations, Healthcare, Home Care, Hospice Care, Industry/Trade Analysis, Information Assets, Leadership, Managed Care, Market Analysis, Marketing, Marketing Plan, Marketing Strategy, Negotiation Skills, Organizational Skills, Public/Media/Press/Analyst Relations, Regulations, Risk, Social Work, Strategic Planning, Team Player, Volume Planning
LOCATION
Hayward, California
POSTED
3 days ago
The Sequoia Hospice of the East Bay Difference

At Sequoia Hospice of the East Bay, we are driven by a mission to deliver life-changing service to patients and families during life's most meaningful moments. Serving a richly diverse community, we provide compassionate, individualized care that honors each patient's dignity and unique needs.

As part of the Cornerstone Group, with over 75 agencies nationwide, we operate locally with a strong culture of high performance, innovation, and care. We empower our team to create and implement programs that best serve their patients and communities.

Position Overview

We are seeking a dynamic and experienced Hospice Community Liaison to join our growing team. This role is essential in building strong relationships with referral sources, increasing awareness of hospice services, and driving growth through strategic outreach and education.

Hospice Community Liaison
Sequoia Hospice of the East Bay - Contra Costa County, CA
Pay Range: $100,000 - $130,000 per year + Incentive Structure
Job Type: Full-Time

Key Responsibilities
  • Develop and maintain relationships with physicians, discharge planners, case managers, social workers, and other healthcare professionals.
  • Identify and engage potential hospice patients through regular visits to referral sources.
  • Represent Sequoia Hospice at community events, health fairs, and civic functions.
  • Conduct ongoing market assessments and develop strategic marketing plans to meet volume goals.
  • Collaborate with the Executive Director to implement effective marketing strategies.
  • Negotiate service contracts with managed care organizations, government agencies, and other payers.
  • Monitor and enhance community and customer perceptions of Sequoia Hospice as a high-quality provider.
  • Maintain up-to-date knowledge of industry trends, coverage criteria, and regulatory changes.
  • Provide leadership in identifying opportunities for service expansion and improvement.
  • Assist customers in accessing community resources when services fall outside of hospice scope.
  • Track and report on the cost-effectiveness of marketing efforts.

Qualifications
  • Bachelor's degree in Marketing, Business Administration, or related field preferred.
  • Minimum 3 years of healthcare marketing experience, preferably in hospice or home health.
  • Proven ability to build relationships and market services effectively.
  • Strong communication, negotiation, and public relations skills.
  • Knowledge of healthcare business operations and payer systems.
  • Self-motivated, organized, and adaptable with a collaborative mindset.
  • Valid driver's license and reliable transportation.

Why Join Sequoia Hospice?

We operate with the Core Values of CAPLICO:
  • Celebration
  • Accountability
  • Passion for Learning
  • Love One Another
  • Intelligent Risk Taking
  • Customer Second
  • Ownership
If you're passionate about making a meaningful impact and want to help shape the future of hospice care in the Bay Area, we'd love to meet you!

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

About the Company

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Pennant Services

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