Day (United States of America) Hospice Liaison
Promotes Halifax Health, Health services (hospice, palliative and supportive care) in the community through educational in-services. Serves as a liaison with physicians' offices, health care facilities, hospitals and community groups. Provides education regarding continuum of care services (i.e. hospice, palliative and supportive care).
JOB QUALIFICATIONS:
• Knowledge of Hospice philosophy of care. • Medicare conditions of participation; State of Florida regulations governing hospice; hospice operations and sales and marketing. • Healthcare experience, medical sales and marketing experience preferred. • Good written, verbal and public speaking skills required. • Possession of valid Florida driver license and clear driving record. • Bachelor's degree in related field or higher or equivalent years of experience.
DUTIES AND RESPONSIBILITIES:
• Establish and maintain good working relationships with referral sources to include, but not be limited to: physician, hospital case manager, nursing home staff, assisted living facility staff and other allied healthcare professionals. • Educate and be an ongoing resource of skilled care and end-of-life care and services offered by Halifax Health-Hospice and to the medical and non-medical community. • Educate and be an ongoing resource of Halifax Health system services. • Develop plans of care for referral sources based upon referral practices and identify barriers to early referral. • Develop and maintain good customer knowledge base. • Act as liaison between referral sources and clinical operations of health system. • Provide feedback to ensure optimal customer satisfaction and patient outcomes. • Ability to document customer compliments and complaints into the Halifax EMS system.