Hospice Operations Coordinator, Brooklyn

Overview

The Hospice Operations Coordinator is a key member of the Hospice Care team within VNS Health Hospice Care. Reporting to Hospice Operations Manager, this role provides comprehensive administrative and coordination support to their assigned Team Manager and Interdisciplinary Group (IDG) team. The Hospice Operations Coordinator facilitates the daily operations of the hospice team by managing communication, scheduling, and documentation activities that support timely, high-quality patient care. This role ensures smooth coordination between patients, families, staff, and vendors, while upholding VNS Health's standards of compassionate service and operational excellence.

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched retirement saving funds
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

What You Will Do

• Serves as the primary administrative liaison for the assigned hospice team, ensuring efficient communication between clinicians, patients, families, and vendors.
• Manages patient care coordination activities including scheduling of hospice discipline visits (excluding CHHA) per physician orders.
• Collaborates with the Intake team, Team Manager, and IDG to support patient admissions, transitions, and coordination of care.
• Coordinates durable medical equipment (DME), pharmacy, and supply requests with approved vendors to ensure timely delivery.
• Prepares, facilitates, and closes IDG meetings in accordance with regulatory and compliance requirements. (does not apply to After Hours roles)
• Monitors patient service documentation for completeness and timeliness; advises appropriate staff of missing and overdue documents.
• Obtains signatures for from providers on outstanding medical orders to meet billing and regulatory requirements.
• Prepares, facilitates, and closes IDG meetings in accordance with regulatory and compliance requirements.
• Tracks and monitors Plan of Care compliance, ensuring visit frequencies and documentation are completed as required.
• Serves as the primary administrative liaison for the hospice After Hours team, ensuring efficient communication between clinicians, patients, families, and vendors.
• Manages patient care coordination activities including scheduling of hospice discipline visits (excluding CHHA) per physician orders.
• Collaborates with the After Hours Supervisiors, Leadership, and Field Staff to support patient admissions, transitions, and coordination of care.
• Coordinates durable medical equipment (DME), pharmacy, and supply requests with approved vendors to ensure timely delivery.
• Prepares, facilitates shift change reports as requested by After Hours leadership
• Monitors patient service documentation for completeness and timeliness; advises appropriate staff of missing and overdue documents.
• Prepares, facilitates shift change reports as requested by After Hours leadership
• Tracks and monitors Plan of Care compliance, ensuring visit frequencies and documentation are completed as required.
• Provides administrative and clerical support including data entry, correspondence, scheduling, and document preparation.
• Reviews patient documentation and verifies completeness of non-clinical data prior to processing.
• Maintains organized team schedules, calendars, and communication logs to support operational efficiency.
• Develops and maintains streamlined workflows to manage task prioritization and completion.
• Participates in departmental meetings and contributes to quality improvement initiatives.
• Provides exemplary customer service to patients, families, clinicians, and internal staff.
• Manages incoming calls, messages, and inquiries, ensuring timely response and issue resolution.
• Escalates clinical or complex concerns appropriately to the Team Manager or Patient Care Manager.
• Communicates appointment schedules, updates, and changes to patients, caregivers, and field staff.
• Participates in special projects and performs other duties as assigned.

Qualifications

Education:

• Associate's Degree in Healthcare or related field preferred or
• High School Diploma and equivalent relevant experience considered

Work Experience:

• Minimum of two years of administrative or customer service experience in healthcare or hospice environment required
• Proficiency in Microsoft Office and electronic health record systems (HCHB preferred). preferred
• Ability to multitask, prioritize, and manage complex workflows in a fast-paced setting. required
• Excellent communication, customer service, and interpersonal skills with strong attention to detail. required
• Bilingual skills preferred. preferred

Pay Range

USD $29.12 - USD $29.12 /Hr.

About Us

VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 "neighbors" who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.