Hospital Applications & Operations Support

Duration: 5 Months
Work Mode: On-site
Location: Westfield, MA

Responsibilities:

• Support ongoing application initiatives across hospital systems, including policy management, staff scheduling, incident reporting, and the Electronic Health Record (EHR).
• Coordinate application upgrades, enhancements, configuration changes, and other system initiatives with hospital stakeholders, application teams, and vendors.
• Coordinate and support user acceptance testing (UAT), including development of test scenarios, identification of appropriate testers, tracking of results and issues, and follow-through to resolution.
• Work directly with hospital staff and subject matter experts to identify workflow challenges, application pain points, and opportunities for process or system improvements.
• Gather, document, and communicate operational and business requirements to application and technical teams.
• Evaluate how application changes may affect existing hospital workflows, policies, procedures, reporting, and staff responsibilities.
• Coordinate implementation readiness activities, including communications, training, SOPs, policies, workflow documentation, and other end-user support materials.
• Track application-related issues, decisions, dependencies, and action items and ensure appropriate follow-through across responsible teams.
• Serve as a knowledgeable resource and super user for key hospital applications, helping staff navigate systems and escalating technical issues when appropriate.
• Support implementation and stabilization of recently introduced hospital applications.
• Assist with EHR implementation planning and readiness activities, working with hospital subject matter experts to ensure operational requirements and workflows are identified, documented, and represented throughout the implementation.
• Facilitate meetings and working sessions with operational, clinical, administrative, and technical stakeholders as needed.

Requirements:

• Experience supporting healthcare or hospital applications, implementations, upgrades, or optimization initiatives.
• Strong understanding of healthcare operations and the relationship between technology, workflows, policies, and end-user practices.
• Experience coordinating application testing/UAT and implementation readiness activities.
• Ability to gather and document business requirements, workflows, issues, and process improvement opportunities.
• Strong organizational skills with the ability to manage multiple concurrent application initiatives and follow issues through to resolution.
• Excellent communication and interpersonal skills, with demonstrated ability to work effectively with frontline staff, clinical and operational leaders, technical teams, vendors, and other stakeholders.
• Comfortable working independently, identifying gaps or risks, and proactively coordinating the appropriate people to address them.

Preferred Skills:

• Hands-on healthcare applications professional who can move comfortably between operations and technology.
• Understanding of how hospital staff use applications in their daily work and ability to translate operational needs into actionable requirements.
• Ability to coordinate system changes and testing, identify opportunities for improvement, and ensure changes are successfully adopted by end users.