Hospital Clinic Coordinator - Multi-Specialty Clinic

BayCare is currently in search of our newest Hospital Clinical Coordinator who is passionate about providing outstanding customer service to our community. BayCare's top priority is the health and well-being of our communities as Tampa Bay's leading multi-specialty group with more than 600 providers practicing 45 specialties in over 175 outpatient locations throughout the Tampa Bay and west central Florida regions.

Position Details:

• Location: Tampa, FL - Multi-Specialty Clinic
• Status: Full Time (non-exempt)
• Shift: 8:00 AM to 5:00 PM Monday through Friday (may vary)

BayCare is all about making the most of your life and loving your career. BayCare provides an array of benefits to help you meet the daily challenges of balancing all aspects of your life and career goals.

• Benefits (Health, Dental, Vision)
• Paid time off
• Tuition reimbursement
• 401k match and additional yearly contribution
• Yearly performance appraisals and team award bonus
• Community discounts and more

AND the Chance to be part of an amazing team and a great place to work!

The Hospital Clinic Coordinator is responsible for:

• Assists the Site Manager in supporting team members within assigned clinic with scheduling, work assignments and general oversight of all front and back-office activities including patient appointments, conferences, meetings, seminars, insurance billing, assisting with daily deposit, and patient flow.
• Provides training, assists with evaluation of front and back-office team members, and maintains a professional office atmosphere.
• Handles front desk duties as related to all Practice Management and Electronic Medical Record (EMR) Systems as needed and/or assigned. Backs up front office team members in any function necessary to ensure smooth patient flow.
• Develops workflow processes to increase efficiency and reduce errors. Assists in maintenance and revision of Site Playbook. Ensures compliance with clinic protocols, standards, policies and procedures, and/or regulatory requirements. Maintains office equipment in proper working order and reports maintenance issues to management or enters work order ticket for same. Orders and maintains inventory for medical and office supplies. Surfaces and reports all clinical and risk issues through the chain of command and ensures PRISM entry as needed.
• Monitors productivity and ensures compliance with processes and protocols. Delegates tasks based on department needs. De-escalates patient issues and ensures outstanding customer service. Assists with orientation and training of new team members, retraining of existing team members, and training of team members on new processes.

Education:

• High School Diploma or equivalent

Experience:

• Required 1 year experience in a healthcare delivery setting

Skills for Success:

• Clinical skills appropriate to position
• Administrative and clerical skills
• Work independently and with a team
• Customer service and critical thinking skills
• Equipment use and maintenance appropriate for position
• Organizational and time management skills
• Computer skills appropriate to position
• Medical terminology use and understanding
• Written and verbal communication skills

Equal Opportunity Employer Veterans/Disabled