Hospital Liaison

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At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Hospital Liaison – Respiratory & DME Services

Job Summary
Are you passionate about patient care and experienced in healthcare coordination? We’re looking for a Hospital Liaison to serve as a vital connection between hospital staff and our home care services. In this role, you’ll work closely with Case Management and Continuing Care teams to ensure a smooth transition for patients requiring Respiratory Therapy and Durable Medical Equipment (DME) at home. You’ll coordinate discharge planning, facilitate timely equipment delivery, and educate patients and caregivers on safe equipment use. At this location, this position pays $19.00 to $23.00 per hour, depending on related experience, and is eligible for a bonus opportunity. 

Work schedule: Tuesday through Saturday 8:00 AM — 5:00 PM; this position covers some of our Novant PPA hospitals

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges
• Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge
• Educate patients and caregivers on proper equipment use and maintenance
• Maintain accurate documentation including referral forms, insurance verification, delivery tickets, and activity logs
• Support emergency equipment needs and troubleshoot issues as they arise
• Participate in quality improvement initiatives to meet company and JCAHO standards
• Maintain strong relationships with hospital personnel and serve as a trusted resource for discharge planning
• Provide in-service training and CEU programs as needed
• Represent the company at trade shows and professional events
• Travel to patient homes for equipment setup and follow-up using a company vehicle

Why Join Us?

• Make a meaningful impact on patient outcomes by ensuring safe and timely transitions to home care
• Work in a collaborative healthcare environment with supportive leadership
• Receive training on specialized respiratory and DME equipment
• Enjoy a dynamic role that blends clinical coordination, patient education, and fieldwork

Employment is contingent on

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position)
• Compliance with healthcare facility credentialing process (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required

Preferred Education and/or Experience

• Experience working with medical equipment or in a healthcare setting
• Familiarity with medical billing practices and insurance reimbursement
• Background in medical administration and record management
• At least three years of related work experience
• Knowledge of medical terminology

Skills & Competencies

• Perform basic mathematical calculations accurately
• Communicate clearly and professionally in English, both verbally and in writing
• Interpret and respond to various forms of communication (verbal, written, visual)
• Handle sensitive information with discretion and confidentiality
• Stay organized, manage time effectively, and solve problems independently
• Work well both independently and as part of a collaborative team
• Maintain attention to detail while managing multiple tasks

Technical & Equipment Proficiency

• Use email and internet for communication and research
• Navigate Microsoft Outlook, Word, and Excel
• Operate standard office equipment (fax, copier, printer, phone, computer/tablet)
• Safely load, unload, and secure equipment according to company policy
• Understand and operate home respiratory equipment and supplies
• Troubleshoot and perform basic mechanical repairs on equipment

Physical & Environmental Demands

• Lifting and transporting equipment (up to 65 lbs)
• Sitting, standing, walking, talking, and listening throughout the day
• Close visual work with small print on screens and paperwork
• Regular contact with patients and equipment, with potential exposure to pathogens
• Driving a company vehicle for the majority of the workday

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Commission for Account Executives
• Bonus and incentive opportunities 
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs

• Employee Assistance Program (EAP)

• 401(k), HSA, and FSA/Dependent Care FSA

• Medical, prescription, dental, and vision coverage

• Life insurance, disability, accidental death, identity protection, and legal services

• Meru Health mental health and Mercer SmartConnect Medicare programs

• Livongo Diabetes and High Blood Pressure programs

• Healthcare Bluebook and RX Savings Solutions programs

• Hepatitis B (HEPB) and TB vaccinations

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.