Chuckanut Valley Veterinary Clinic provides comprehensive veterinary care for companion animals within the Burlington, Washington community. The full-service hospital offers a wide range of medical services including routine wellness exams, preventive care, dentistry, diagnostics, and surgical procedures, along with additional services such as grooming, boarding, and nutritional counseling. The veterinary team is committed to delivering state-of-the-art medical care in a comfortable and welcoming environment while emphasizing preventive medicine, early disease detection, and lifelong health management for pets. Through compassionate care, advanced diagnostic technology, and strong client education, the clinic focuses on improving pets' quality of life and strengthening the bond between animals and their owners.
At PetVet Care Centers, our mission is to improve the lives of animals and people - providing exceptional and compassionate care at every stage - for all the moments that matter.
Because life is better with pets.
We deliver the Ultimate Care Experience - every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:
Local autonomy with national support
Career mobility and development opportunities
A collaborative, inclusive environment where your wellbeing comes first
You care for pets. We care for you.
Position Overview
The Hospital Manager works daily to develop an efficient and effective hospital support team by fostering an environment of trust, teamwork, and accountability. The Hospital Manager partners with the Veterinarian to provide an efficient and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and excellent customer service.
Key Responsibilities
Supervises the staff within all hospital support departments; achieves and maintains all labor goals.
Hires and trains office and technical clinic support staff; responsible for new hire paperwork.
Orients and trains new clinic staff to the hospital and duties.
Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and discussions with the Regional Manager weekly.
Conducts timely performance appraisals.
Documents and reports accidents; files appropriate reports.
Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.
Manages schedules for technical and administrative staff coordinates the DVM.
Monitors Workforce Management for missed punches and management of overtime hours daily.
Administers the daily operations.
Works with the PetVet Care Centers support team to ensure compliance with all administrative responsibilities.
Monitors budgets, purchases equipment and supplies, and oversees the maintenance of the facility.
Responsible for submitting contract veterinarian invoices, submitting all local vendor invoices, ensuring invoice accuracy, and obtaining w9's from local vendors.
Assists in resolving issues with pet owners where appropriate.
Reviews revenue, labor, and employee issues with the PetVet leadership on a weekly conference call; achieve goals set in each area.
Responsible for all local accounting functions; ensure daily financial information is accurate.
Oversees the management of the inventory and ensures proper documentation and systems are in place.
May establish and oversee billing practices; reviews and maintains the accuracy of billing and oversees charge capturing.
May be responsible for contracts or negotiations with insurance providers.
Maintain compliance of current licensure and the display of the same. Maintaining updated licenses for DVMs.
Performs other duties and responsibilities as assigned by the Manager.
Qualifications (Required)
Bachelor's degree in business, health science or related field strongly preferred.
At a minimum, five years of direct office management experience, incl