Hospital Manager

VCA Colonial Animal Hospital is a multi-specialty veterinary hospital located in Ithaca, New York. We are a progressive practice dedicated to quality veterinary medicine, patient care, and client service. The hospital is AAHA-accredited and a past Veterinary Economics Practice of Excellence.

VCA Colonial Animal Hospital is committed to providing the latest medical and surgical diagnostics and treatments. We offer specialty services in Surgery, Oncology, Radiology, Internal Medicine, and Emergency Medicine. We have a General Practice Service that has been in existence for over 50 years in the community. Our hospital operates 24 hours a day, 7 days a week, providing care for our hospitalized patients for RDVM and clients in our community and beyond. We are supported by an experienced and dedicated staff of 85 including a team of NYS-licensed veterinary technicians.

The role demands a seasoned leader with the interpersonal and organizational ,skills to continue achieving our goals of delivering excellent patient care and customer service to both our clients and patients.

The Hospital Manager will work in conjunction with the Hospital Director and Medical director to cultivate and maintain a successful hospital

Primary- Meeting hospital needs with a focus on RDVM and client service satisfaction. Job recruiting, onboarding, staff development financial accountability, AR, charge capture, billing, contingent workers to include DVM externs. Developing and implementing hosp policy/OSHA standards, hospital culture, patient safety, and establish career roadmap for associates

The expectation of this position is 100% office work, 5 day work week, not assigned to shift work

• RDVM Manager Oversight
• CSR Manager Oversight
• Office Manager
• RDVM and Client Experience
• Staff development and management
• Accounts receivable
• Contingent workers
• Promissory/client complaints
• Pricing and Coding
• Risk and Safety Oversight
• OSHA oversight
• Maintenance
• DVM Extern Program
• Workday - Employee onboarding

Skills and Qualifications

• 3-5 years of personnel management to include recruiting, hiring, training, managing performance

3 - 5 customer service and financial budget management experience.

• Knowledge of sales and marketing techniques.
• Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
• The ability to make decisions, delegate responsibility and achieve results with hospital team members.
• Excellent interpersonal and communication skills with a friendly, collaborative,. positive attitude.
• Respect for and willingness to work with clients and their pets.
• Must be able to handle multiple tasks and deal with an environment of changing priorities.

Hospital setting experience preferred

Salary based on experience $75,000 - $80,000

Benefits:

• Competitive compensation package

• Continuing education allowance

• Regional continuing education

• Medical/Dental/Vision

• Vacation/Sick/Paid Holidays

• Bereavement Leave

• Long and short term disability

• Opportunity for advancement and growth

• Woof University-online training

• 401k

• Pet Discount Plan

• Parental leave

• VIP Discount Plans

• Term Insurance

• Optional Voluntary Plans

• Health Savings Account

• Flexible Spending Account

• Dependent Flexing Spending Account

• Group Legal Plan

• Identity Protection

• Health Advocate Program

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com