Hospital Operator

Hospital Operator in Poughkeepsie, NY, United States

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Hospital Operator Location: Poughkeepsie, NY, United States Salary Range: $18.00 - $21.00 Work Type: Full-Time Standard Hours: 40 FTE Non-Exempt Work Schedule: Day and Evening 8 Work Shifts between 6a-12am Rotating weekends and Holidays Date Posted: February 5, 2026

See whats possible in our system of care Nuvance Health extends from New Yorks Hudson Valley to western Connecticut. Our team of more than 15,000 caregivers delivers compassionate care through seven community hospitals, primary care and specialty practice locations, outpatient settings, home care services, and telehealth visits. With strong hearts and open minds, were pushing past boundaries and challenging the expected all in the name of possibility. As we journey forward, we are guided by our values: personal, imaginative, agile, and connected. Our curiosity is opening new pathways and creating new advancements in healthcare for all.

Job Summary

Answers and routes incoming calls to the hospitals main number, emergency lines, and patient information lines. Demonstrates service excellence by providing accurate information regarding the hospital, its patients, and staff while ensuring adherence to all hospital policies and procedures, especially those regarding privacy and confidentiality. Assists in maintaining up-to-date computerized databases and on-call schedules in a timely fashion. Exhibits strong customer service and telephone skills.

Responsibilities

1. Answers main number and patient information calls in a timely fashion, exhibiting strong customer service skills, resulting in service excellence for the caller.
2. Implements code protocols accurately, as it is written in the departments Policy and Procedure Manual. Demonstrates clear understanding, knowledge, and proficiency in handling emergencies.
3. Responsible for carrying out proper activation procedures using Vocera computerized phone and paging systems for life safety codes that occur in any Nuvance location.
4. Monitors all emergency devices and alarm systems and notifies the appropriate personnel when activated. Documents accurately and timely utilizing the appropriate logs, sheets, and incident reports for all Emergency alarms.
5. Responsible for maintaining contact with Engineering and/or Security department at all times. Notifies EVS or Engineering of any telephone or TV issues and concerns in patient rooms.
6. Maintains up-to-date databases and on-call schedules to provide requested information accurately and efficiently.
7. Demonstrates a courteous and friendly manner when assisting callers, adhering to the hospitals policies regarding professionalism and respect. Maintains composure when faced with difficult or stressful situations.
8. Document and maintain code logs in Excel spreadsheets.
9. Participates in establishment and achievement of department goals.
10. Demonstrates willingness to assist co-workers and/or to accept additional assignments as requested to support the departments efficiency, as observed by the supervisor.
11. Establishes and maintains efficient working relationships with supervisor, coworkers, and customers.
12. Maintains and models Nuvance Health Values.
13. Demonstrates regular, reliable, and predictable attendance.
14. Performs other duties as required.

Other Information

• HS Graduate or Equivalent
• Minimum of 6 months switchboard, direct customer service, or guest services position
• Strong computer skills, including Word, Excel, and Outlook
• Ability to communicate in Spanish and/or Portuguese (a plus)
• Working Conditions:
• Manual: Little or no manual skills, motor coordination, and finger dexterity
• Occupational: Little or no potential for occupational risk
• Physical Environment: Generally pleasant working conditions
• Company: Vassar Brothers Medical Center
• Org Unit: 1841
• Department: Telephone Operators
• Exempt: No
• Salary Range: $18 - $21 Hourly
• Additional Salary Detail: The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.