Hospitality Ambassador

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

As a Hospitality Associate at Opensity Solutions, you will play a vital role in delivering exceptional guest experiences and upholding the highest standards of service in our establishment. Collaborating with a diverse team, you will contribute to the seamless operation of our hospitality department, ensuring guest needs are met with efficiency and care. This role reports to the Client Relations Manager.

Essential Job Functions

Café Support - 60%

Assist with setup of weekly lunches

Monitor, clean and refresh buffets

Wash, dry and store dishes, glasses and utensils

Maintain back-of-house cleanliness to meet safety and hygiene standards

Assist with keeping the café clean and tidy

Conference Services Support - 30%

Assist with conference room setups, including arranging furniture

Assist with clearing and resetting conference rooms post-meeting

Wash, dry and store dishes, glasses and utensils

Maintain back-of-house cleanliness to meet safety and hygiene standards

Customer Service - 5%

Maintain a customer service-oriented mindset, emphasizing the importance of service excellence

Ensure that all interactions with clients and guests are conducted professionally and courteously

Training - 5%

Continued professional training on Opensity platforms

Qualifications

• Client first AND team mentality
• Dependable, punctual, and able to work independently.
• Strong attention to cleanliness and detail.
• Ability to manage multiple tasks and prioritize work.
• Willingness to take initiative and identify tasks that need attention.
• Ability to work efficiently in a fast-paced environment.
• Friendly and professional demeanor.
• Ability to follow sanitation, safety, and workplace procedures.
• Previous café, restaurant, hospitality, or custodial experience is helpful but not required.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, lift, and carry items throughout the shift.
• Ability to safely lift and move supplies, dish racks, and café materials as required.
• Ability to work around water, cleaning products, and commercial dishwashing equipment.

Success in This Role

A successful Hospitality Ambassador takes direction, works well with a team, and takes pride in maintaining a clean and organized cafe and workspace.

Opensity is an Equal Opportunity Employer. 

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. 

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. 

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.