Hospitality Ambassador

 

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Hospitality Ambassador (Contract)
Location: South San Francisco, CA (Onsite) Schedule: Full-Time, 5 Days Onsite Duration: 12-Month Contract
Deliver an Exceptional Workplace Experience
We're seeking a polished, customer-focused Hospitality Ambassador to serve as the face of a dynamic corporate campus. In this highly visible, front-facing role, you'll create an outstanding experience for employees, guests, vendors, and business partners while supporting secure facility access and daily workplace operations.

If you thrive in hospitality, concierge services, luxury customer service, or corporate guest relations, this is an excellent opportunity to bring your passion for service excellence to a professional corporate environment.

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What You'll Do Front Desk & Guest Services

• Serve as the primary point of contact for employees, visitors, and guests
• Deliver a high-touch, white-glove hospitality experience with professionalism and care
• Respond to inquiries, requests, and concerns in a timely and solutions-oriented manner
• Create a welcoming and positive first impression for everyone entering the facility

Visitor Management & Security Support

• Partner closely with Security teams to maintain a safe and secure workplace
• Manage visitor registration, check-in procedures, badge issuance, and host notifications
• Ensure compliance with all access control protocols and confidentiality standards
• Support the protection of people, facilities, and company assets

Concierge & Service Coordination

• Coordinate vendor and guest deliveries, including packages, catering, and personal items
• Assist with special requests and VIP visitor experiences
• Provide phone support and assist with incoming inquiries
• Deliver exceptional service while managing multiple priorities

Workplace Programs & Operations

• Support employee-focused programs and services, including:
  • Parking placards
  • Transportation and commuter programs
  • Lobby amenities and workplace resources
• Provide coverage across multiple lobby locations as needed

Administrative & Logistics Support

• Assist with document handling and internal delivery services
• Maintain lobby inventory and operational supplies
• Support special projects, workplace initiatives, and process improvements
• Contribute to continuous operational excellence

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What Makes You Successful

• Passion for customer service and hospitality excellence
• Strong verbal and written communication skills
• Professional presence with exceptional interpersonal abilities
• Ability to manage confidential and sensitive information with discretion
• Excellent multitasking and organizational skills
• Adaptability in a fast-paced, high-volume environment
• Proactive problem-solving and solution-oriented thinking
• Effective collaboration across departments, including Security, Legal, Administrative, and Events teams
• Commitment to continuous improvement and delivering an exceptional employee and guest experience

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Qualifications Required

• Bachelor's degree in any field
• 3+ years of experience in one or more of the following:
  • Corporate hospitality
  • Concierge services
  • Luxury hotel operations
  • High-end retail customer service
  • Guest relations or similar customer-facing environments
• Proficiency with Microsoft Office and Google Workspace
• Ability to quickly learn new technology platforms, including visitor management and call center systems
• Valid California Driver's License

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Work Schedule & Requirements

• Fully onsite in South San Francisco, CA
• Standard shift options:
  • 7:00 AM to 4:00 PM
  • 8:00 AM to 5:00 PM
• Attendance required for bi-weekly Thursday meetings, which may extend until approximately 6:30 PM
• Participation in team meetings and workplace safety certification within the first six months
• Minimum 12-month commitment required
• Remote work and relocation assistance are not available

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Keywords
Hospitality Ambassador, Concierge, Corporate Hospitality, Front Desk Coordinator, Workplace Experience, Guest Services, Visitor Management, Customer Service Representative, Receptionist, Corporate Concierge, Administrative Support, Office Services, Employee Experience, Facilities Coordination, Security Access Management, Luxury Hospitality.