Sign upLog in

Hospitality Ambassador

Integrated Resources, Inc

South San Francisco, CA

Apply
JOB DETAILS
SALARY
$30–$33 Per Hour
SKILLS
Call Center Management, Call Centers, Catering Services, Communication Skills, Continuous Improvement, Cross-Functional, Customer Relations, Customer Support/Service, Driver's License, Interpersonal Skills, Legal, Lobbying, Logistics, Maintain Compliance, Microsoft Office, Multitasking, Operational Support, Operations, Problem Solving Skills, Process Improvement, Professional Services, Project/Program Management, Retail, Systems Administration/Management
LOCATION
South San Francisco, CA
POSTED
1 day ago
Job Title- Hospitality Ambassador
Location- South San Francisco, CA
Duration- 12 Months Contract
Pay Rate- $30 -$33/hr. on W2

Role Summary Hospitality Ambassador
Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security.
Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners).

Core Responsibilities
  • Front Desk / Lobby Operations
    • Serve as the main point of contact for employees and visitors
    • Provide high-level, professional service with a heart for service mindset
    • Handle inquiries, requests, and issues promptly and gracefully
  • Security & Access Management
    • Partner closely with Security to protect people and assets
    • Manage visitor check-in, badge assignment, and host notifications
    • Ensure strict adherence to access protocols and confidentiality
  • Guest & Service Coordination
    • Support:
      • Vendor deliveries (packages, catering, personal items)
      • Special requests and VIP interactions
      • Call center support (phone inquiries)
  • Program & Operations Support
    • Manage programs like:
      • Parking placards
      • Clipper Cards / transportation
      • Lobby amenities
    • Support multiple lobbies (flex/rover coverage as needed)
  • Logistics & Additional Duties
    • Support gnExpress delivery service (document handling/distribution)
    • Maintain lobby supplies
    • Assist with projects and process improvements

Key Competencies
  • Exceptional customer service / hospitality mindset
  • Strong communication & interpersonal skills
  • Ability to handle sensitive/confidential information with discretion
  • Adaptability + multitasking in fast-paced environments
  • Problem-solving / solution-oriented thinking
  • Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.)
  • Continuous improvement mindset

Qualifications
  • Bachelor s degree (any field)
  • 3 4+ years experience in:
    • Corporate hospitality OR
    • High-end service (luxury hotel, retail, concierge, etc.)
  • Strong proficiency in:
    • MS Office + Google Suite
    • Ability to learn new systems (visitor mgmt, call center tools)
  • Valid CA driver s license

Work Conditions
  • Fully onsite (5 days/week) South San Francisco
  • Shift options:
    • 7:00 AM 4:00 PM
    • 8:00 AM 5:00 PM
  • Mandatory:
    • Bi-weekly Thursday meetings (until ~6:30 PM)
    • Team meetings + safety certification (within 6 months)
  • 12-month commitment required
  • No relocation or remote option
  • Interview Process: 1. Phone interview; 2. In-person interview.

About the Company

I

Integrated Resources, Inc

Resume Resources

Free Resume TemplatesFree Resume Builder