Hospitality Ambassador

Hospitality Ambassador

Position Summary

The Hospitality Ambassador is a customer-facing, onsite member of the Site Services team responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security. This individual serves as the first point of contact for employees, visitors, and business partners while supporting daily operations for a large, high-visibility campus environment.

Key Responsibilities

Front Desk & Lobby Operations

• Serve as the primary point of contact for employees, visitors, and guests.
• Deliver exceptional customer service with a hospitality-focused mindset.
• Respond to inquiries, requests, and issues in a professional and timely manner.
• Create a welcoming and positive first impression for all visitors.

Security & Access Management

• Partner closely with Security to help protect people and company assets.
• Manage visitor check-in procedures, badge assignments, and host notifications.
• Ensure compliance with all campus access protocols and confidentiality requirements.

Guest & Hospitality Services

• Coordinate vendor deliveries, including packages, catering, and personal deliveries.
• Assist with VIP visits and special hospitality requests.
• Provide call center support by responding to incoming phone inquiries.

Program & Operational Support

• Administer and support various employee programs, including:
  • Parking placards
  • Clipper Cards and transportation services
  • Lobby amenities
• Provide coverage across multiple lobby locations as needed.

Logistics & Administrative Support

• Support internal document handling and distribution services.
• Maintain lobby supplies and ensure common areas remain organized and presentable.
• Participate in special projects and process improvement initiatives.

Required Qualifications

• Bachelor's degree in any field.
• 3–4+ years of experience in one of the following:
  • Corporate hospitality
  • Concierge services
  • Luxury hotel operations
  • High-end retail or other premium customer service environments
• Strong customer service and hospitality orientation.
• Excellent verbal and written communication skills.
• Ability to manage sensitive and confidential information with discretion.
• Strong organizational, multitasking, and problem-solving skills.
• Experience collaborating with cross-functional teams.
• Proficiency with Microsoft Office and Google Workspace.
• Ability to quickly learn new software and visitor management systems.
• Valid California driver's license.

Preferred Skills

• White-glove customer service experience.
• Concierge or front-of-house hospitality background.
• Experience supporting executive or VIP visitors.
• Continuous improvement mindset with strong attention to detail.
• Ability to thrive in a fast-paced, dynamic environment.

Work Schedule

• Fully onsite, five days per week.
• Available shift options:
  • 7:00 AM – 4:00 PM
  • 8:00 AM – 5:00 PM
• Must be available for:
  • Bi-weekly Thursday meetings (ending approximately 6:30 PM)
  • Team meetings and required safety certification (within the first six months)
• Minimum 12-month commitment required.
• No remote work or relocation assistance available.

Interview Process

1. Phone Interview
2. In-Person Interview