Hospitality Associate

Hospitality Associate

Job ID

279264

Posted

02-Jun-2026

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Property Management

Location(s)

San Francisco - California - United States of America

About the Role:

As a Hospitality Associate, you'll play an essential role in making the venue feel welcoming, organized, and fully event-ready each day. This is a hands-on, floor-focused position that blends tenant-facing hospitality with operational execution and light event coordination.

You'll balance time at the amenity or reception desk-where you set the tone for tenant arrivals and daily hospitality experiences-with active time on the floor executing room flips between meetings and events. This includes resetting furniture layouts, staging supplies, preparing refreshment stations, and ensuring each space is fully prepared before the next group arrives.

In addition to physical space readiness, you'll manage inventory, maintain organized storage areas, assist with incoming event inquiries, gather event details, and support behind-the-scenes coordination to ensure smooth execution. From welcoming tenants with coffee to preparing rooms on tight timelines, you'll help create a seamless experience across every interaction and activation in the amenity center.

You'll work closely with the Building Experience Manager and the Meetings and Events manager to ensure both the space and the service consistently reflect our hospitality standards.

What You'll Do:

Arrival & Front-of-House Presence

• Staff the amenity or reception desk during assigned hours, greeting tenants and guests by name.
• Provide wayfinding and visitor assistance, ensuring arrivals feel warm and seamless.
• Support the visitor management process, coordinating with property management and security as needed.
• Keep the front-of-house area polished, stocked, and aligned with building brand standards.

Operations & Administrative Support

• Respond to and route incoming event inquiries to the appropriate team member.
• Assist with preparing basic event documentation such as run-of-show notes, room diagrams, or setup instructions.
• Support the visitor management process, coordinating with property management and security as needed.
• Keep the front-of-house area polished, stocked, and aligned with building brand standards.
• Support post-event follow-up tasks such as attendance tracking or feedback collection.

Community & Event Support

• Assist in the setup, check-in, and wrap-up for building activations, meetings, and events.
• Support catering deliveries, refreshments, and signage for programs or gatherings.
• Provide on-site support for tenant events-ensuring spaces are reset, stocked, and guest-ready.

Amenity & Space Readiness

• Conduct visual walkthroughs of amenity areas to ensure cleanliness, supplies, and functionality.
• Physically set up and break down furniture, signage, catering, and event materials.
• Support administrative coordination as needed (vendor check-ins, delivery logging, signage updates).

Service Culture

• Embody company's Transformational Hospitality principles-welcoming, empowering, and delighting every guest.
• Communicate confidently and empathetically when resolving issues or requests.
• Model and uphold Industrious's steps of service, creating moments that make tenants and clients feel cared for.

What You'll Need:

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• 2-3 years of relevant work experience; prior customer service or hospitality experience preferred.
• Solid understanding of job-related processes, procedures, systems, and concepts, along with basic knowledge of related functions.
• Ability to clearly and effectively communicate moderately complex or sensitive information.
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Strong organizational skills, keen attention to detail, and a naturally inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Hospitality Associate position is $62,400 annually [or $30.00 per hour] and the maximum salary for the Hospitality Associate position is $68,640 annually [or $33.00 per hour]. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

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