Hospitality Associate
- South Bend, IN
- Nutritional Services
- Memorial Hospital - South Bend
- PRN - Day - 7 am - 730 pm
- Req #: 226240
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Summary
Under general supervision of the Nutritional Supervisor, Manager, and/or Department Director, assists patients in the selection of appropriate food choices in accordance with diet prescriptions. Prepares, delivers, and/or collects patient meal trays. Assembles and delivers nourishments. Maintains accurate computer census records. Provides customer focused care to patients served.
MISSION, VALUES and SERVICE GOALS
- MISSION: We deliver outstanding care, inspire health, and connect with heart.
- VALUES: Trust. Respect. Integrity. Compassion.
- SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Performs clerical duties by:
- Get and carry your assigned phone first thing at the beginning of your shift. Keep it turned on all day.
- Answering telephone promptly and relaying messages in a timely, courteous and accurate manner.
- Maintain an accurate record of every tray delivered. Turn in at the end of your shift.
- Accurately clock in and out daily using appropriate codes if necessary.
- Be able to successfully change your own password when necessary.
Performs patient meal service duties by:
- As required inventory, gather and deliver all nourishments, floor stock and tube feedings according to sanitation guidelines. Discard outdated products. Rotate stock. Return unused tube feedings.
- Learning your way around the hospital and being able to deliver to any zone.
- Demonstrate competency in reading diet orders and special notes on tray tickets.
- Following proper policies and procedures when delivering Insulin, Isolation and Dysphagia and disposable trays.
- Performing two patient safety identifications before delivering food.
- Being able to open bed side tray tables.
- Adhering to standards for presentation of trays to patients in an attractive, appetizing manner.
- Complying with all sanitation policies and procedures.
- Maintaining a clean and orderly work area.
- Being crossed trained and able to work all tray line positions as needed.
- Working in dish room as necessary.
Demonstrates effective communication skills and working relationships and maintains professionalism by:
- Notifying clinical dietitian, nursing staff, or other staff members of special patient needs or concerns.
- Maintaining confidentiality among patients, visitors, and hospital staff in accordance with HIPPA guidelines.
- Being able to maintain clear and pleasant conversation with patients, visitors, and staff in an easy and comprehensive manner.
- Utilizing scripted dialogue for introduction, patient identification and tray presentation.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
- Participating in assigned continuous quality improvement projects.
- Completing other job-related duties and projects as assigned.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
- Attends and participates in department meetings and is accountable for all information shared.
- Completes mandatory education, annual competencies and department specific education within established timeframes.
- Completes annual employee health requirements within established timeframes.
- Maintains license/certification, registration in good standing throughout fiscal year.
- Direct patient care providers are required to maintain current BCLS (CPR), and other certifications as required by position/department.
- Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
- Adheres to regulatory agency requirements, survey process and compliance.
- Complies with established organization and department policies.
- Available to work overtime in addition to working additional or other shifts and schedules when required.
Education and Experience
- The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. One year of experience working in a food service environment (i.e., hospital or nursing home) is preferred.
Knowledge & Skills
- Must be able to demonstrate job competency in actual task performance following completion of on-the-job training.
- Requires the communication skills necessary to follow verbal and written instructions and to read and write English legibly. Must speak clearly in a polite and respectful manner.
- Requires ability to operate a computer using various software programs in a Windows environment. Must be able to run computerized reports for the department.
- Requires basic mathematical ability using hand calculations or handheld calculator.
- Demonstrates effective interpersonal skills necessary to consistently interact with patients, families, visitors and staff in a professional, courteous manner.
Working Conditions
- Working environment may vary according to area/team assigned.
- May be exposed to variable temperatures in coolers and freezers and near ovens, grills, and dish machine.
Physical Demands
- Requires the physical ability and stamina (i.e., to stand and walk for long periods of time; bend, stoop, and twist frequently; lift up to 50 pounds; and be able to push and pull food carts weighing up to 575 pounds) to perform the essential functions of the position.
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