Hospitality Coordinator

Position Description: The Hospitality Coordinator is the first impression and primary good-vibes-facilitator at 25N Coworking. They are a proactive, energetic, and organized team player. They are responsible for coordinating in-space events, managing pristine facilities, and fostering an environment where members and guests feel welcomed, connected, and included. Their average workday includes setup and breakdown of meetings and events, offering tours, on- and off-boarding members, maintaining 25N's stunning workspace, and supporting the Community Manager to ensure that 25N members and guests have great workdays every day.

In short, they're the heart and soul of our coworking community, and 25N Coworking wouldn't be the same without them.

Schedule/Availability: Part-time, about 20 hours per week. Shifts fall between 8:00 am and 5:00 pm Monday - Friday (some exceptions apply).

Benefits:

• Hourly pay rate starting at $17 per hour.
• Flexible working schedule with daytime M-F hours.
• Endless freshly brewed coffee/tea.
• A thriving team culture with room to develop your professional skills.
• …did we mention snacks?

Who we are: 25N Coworking is a fast-growing coworking community and meeting space. Our suburban workspaces are designed to spark collaboration and productivity, and we value creative thinking, serendipity, and community-building. We strive to nurture the business ecosystem that grows in our space, and our community's magnetic energy is proof: we're changing the way we work.

Who you are: You are a self-directed, energetic problem-solver who is eager to learn about and engage with a diverse community of entrepreneurs, corporations, remote employees, and freelancers. You wake each morning ready to seize the day—and make it a good one! You have a knack for navigating a changing environment with ease, and your adaptable nature makes you a phenomenal team-player. Plus, you're a great communicator, and prioritizing tasks is second-nature to you. You're excited to join a team culture where your talents and skills are appreciated, and where you have significant opportunity to grow.

Duties + Responsibilities:

POINT OF CONTACT

• Be the responsible first and last point of contact for your building.
• Create authentic points of connection while checking in members and guests.
• Be timely. (Easy enough, right?)
• Cover the front desk during business hours and/or designated hours.
• Cast a vision for the 25N membership experience while conducting tours.
• Track attendance of members and guests.

MEMBERSHIP MANAGEMENT

• Develop community initiatives designed to foster connections between members, including member introductions, event support, and email and print communications.
• Use excellent judgement and communication skills to respond to member concerns with thoughtfulness and professionalism, making sure to communicate member-related issues to Community Manager.
• Support the Operations Coordinators in tasks related to member on- and off-boarding.
• Be active on the Slack member network daily in a creative way.
• Manage the lunch program using the #lunch Slack channel and organize lunch delivery.
• Manage mail services and pass out mail deliveries daily or notify members accordingly.

FACILITY MANAGEMENT

• Conduct weekly supply inventory walk-throughs of building(s). Ensure that building entrances and sidewalks are maintained, reporting to the maintenance teams when support is needed beyond 25N's capability.
• Conduct “sweeps” every hour (per the Process + Procedure manual) to ensure tidy and welcoming working environment.
• Brew coffee (as needed through 2:30pm).
• Take garbage to dumpsters.
• Prepare and maintain printing station, including the restock of supplies.
• Set up, service and reset meeting rooms.

EVENT COORDINATION

• Brainstorm, develop, and execute events for members and the public.
• Work with Community Manager and Marketing Team to develop and implement overarching community programs and engagement strategies.
• Maintain standard event content on weekly, monthly, or quarterly basis, including regular Member Appreciation.
• Deliver event info to Marketing Team in a timely manner to foster event promotion and awareness.

REPORTING + SALES

• Generate reports on membership, sales, and marketing programs or others as requested.
• Enter new membership information and updates; maintain coworking software.
• Take detailed attendance of everyone in the space on a tracking sheet.
• Track and record members' printing charges.

YOU'LL KNOW YOU'RE CRUSHING IT IN THIS ROLE WHEN...

• You're illustrating 25N Coworking's core values and strive to achieve our mission.
• You're creating a welcoming and collaborative community environment amongst our members through events and building relationships between members.
• You're collaborating with the Community Manager to provide effective support for the team and following through on day-to-day priorities with good communication.
• You're seeking out opportunities to surprise and delight members with thoughtful hospitality.
• You're ensuring excellent Member experience and facilities standards by following through on 25N's developed Process + Procedure handbook.
• You're performing all tasks on schedule with maximum efficiency.

WHAT WE'RE LOOKING FOR:

• High school degree or GED required; four-year degree preferred in business or hospitality management, marketing, or related area.
• Customer service, hospitality, or event management experience preferred.
• Experience in start-up or small enterprise preferred.
• Proven team player/collaborator.
• Excellent people skills and relationship building – ability to engage prospective clients (who will vary between the solopreneur to the corporate employee) and continuously engage existing members in the 25N Coworking experience.
• Demonstrates the ability to successfully interact and network with a wide variety of audiences (both with individuals and in group settings).
• Demonstrated ability and willingness to manage, prioritize and perform a wide variety of tasks while ensuring attention to detail.
• Proven success in achieving results in an environment with limited direct supervision.
• A willingness to be flexible, wear many hats, pitch in and perform any work task needed to get the job done (e.g. includes dishwasher loading, making coffee, etc).
• Demonstrated proficiency in Microsoft Office programs at intermediate level or above, including Word, Excel, and PowerPoint. Experience with shared web-based programs, such as Slack and Google Apps.

PHYSICAL REQUIREMENTS (these are essential for this role, but let us know if you have questions or have an accommodation request):

• Lift and carry up to 30 lbs.
• Move furniture, equipment, etc. up to 100 lbs with assistance. For example, move a desk with the help of a dolly and/or a co-worker.
• Ascend and descend ladders and stairs.
• Work in cold or hot environments and potential wind/rain at outdoor events.
• Regularly access low/high spaces that may be at irregular angles, such as under a desk or high shelves.
• Operate computer and office equipment, including coffee maker, laptop, keyboards, mouse, copy machine, AV meeting room equipment and similar.
• Be standing and walking for at least 1 hour at a time, 2-3x per day.
• Maintain concentration and focus in a busy environment where people are coming and going.
• Work in loud, chaotic environments and/or in crowds during community events.