Hospitality Director

Fooda

Boston, MA

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JOB DETAILS

SALARY

$80,000–$100,000 Per Year

SKILLS

Audioconferencing, Audiovisual, Budget Management, Budgeting, Catering Services, Coaching, Communication Skills, Continuous Improvement, Cost Control, Cross-Functional, Customer Experience, Customer Relations, Customer Satisfaction, Data Analysis, Detail Oriented, Distribution Services, Event Management, Food Presentation, Food Quality, Food Safety, Food Services, Hospital, Identify Issues, Inventory Management, Leadership, Logistics, Maintain Compliance, Menu Development, Multitasking, On Site Support, Operational Strategy, Operations, Operations Management, Order Management, Organizational Skills, Performance Analysis, Performance Management, Performance Metrics, Problem Solving Skills, Procedure Implementation, Process Improvement, Profit & Loss, Profit & Loss Management, Regulatory Compliance, Relationship Management, Reporting Skills, Restaurant, Safety Compliance, Safety Standards, Safety/Work Safety, Sales, Sales Management, Sanitation, Standard Operating Procedures (SOP), Standards Development, Team Lead/Manager, Usage Analysis, User Interface/Experience (UI/UX), Videoconferencing, Willing to Travel

LOCATION

Boston, MA

POSTED

7 days ago

Who We Are:Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago's local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something and Fooda was born.Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 120 million meals served and continue to grow rapidly. Powered by technology and a network of 2500+ restaurants, we feed hungry people at work through a platform of food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every dayy.Position Overview:The Hospitality Director is responsible for the strategic and operational leadership of a full-service corporate conference center, including catering operations, audio-visual (AV) concierge services, and room reservation systems. This role ensures a seamless, high-quality guest experience while driving operational efficiency, financial performance, and client satisfaction across all hospitality services.Key Responsibilities:Operational Leadership* Oversee daily operations of the conference center, including meeting spaces, catering, AV services, and reservation systems* Ensure all events and services are executed to the highest standards of hospitality and professionalism* Develop and enforce standard operating procedures (SOPs) across all service lines* Act as the primary point of escalation for service issues and resolve challenges in real timeCatering & Food Service Management* Direct all on-site conference center catering events in concert with Catering Manager, including corporate dining, meetings, and special events* Partner with culinary teams to design menus aligned with client expectations and budget goals* Ensure food quality, presentation, safety, and sanitation standards are consistently met* Manage inventory, ordering, and vendor relationshipsConference & Event Services* Oversee the end-to-end event lifecycle, from booking through execution and post-event review* Ensure seamless coordination between clients, catering, facilities, and AV teams* Maintain a high-touch, concierge-level experience for clients and guestsAudio-Visual & Technology Services* Manage AV operations, ensuring all meeting and event technology is functional and up to date* Oversee AV concierge services, including on-site support and troubleshooting* Collaborate with IT and external vendors to enhance technology offeringsRoom Reservation & Space Management* Oversee the conference room reservation system and ensure optimal space utilization* Implement processes to improve booking efficiency and user experience* Analyze usage data to inform planning and capacity managementClient Relationship Management* Build and maintain strong relationships with corporate clients and stakeholders* Lead regular business reviews and gather feedback to continuously improve services* Anticipate client needs and proactively deliver solutionsFinancial & Administrative Oversight* Manage departmental budgets, P&L, and cost controls* Track key performance indicators (KPIs) including utilization, revenue, and client satisfaction* Prepare reports and present operational insights to senior leadershipTeam Leadership & Development* Recruit, train, and manage a cross-functional hospitality team (catering, AV, front-of-house, admin)* Foster a culture of service excellence, accountability, and continuous improvement* Develop staff through coaching, performance management, and career growth opportunitiesCompliance & Safety* Ensure compliance with all health, safety, and food handling regulations* Maintain adherence to corporate policies and industry best practicesQualifications:* Bachelor's degree in Hospitality Management, Business, or related field (or equivalent experience)* 7+ years of progressive leadership experience in hospitality, conference services, or corporate dining* Strong background in catering, event management, and multi-service operations* Experience managing AV services and conference technologies preferred* Proven financial acumen with P&L responsibility* Excellent leadership, communication, and client relationship skills* Highly organized with the ability to manage multiple priorities in a fast-paced environmentKey Competencies:* Service excellence and customer focus* Strategic thinking and problem-solving* Operational efficiency and attention to detail* Team leadership and development* Adaptability and decision-making under pressureWork Environment:* On-site role within a corporate conference center* Requires flexibility to support early morning, evening, or high-profile events as neededThe salary range for this role is $80,000-$100,000. The salary is dependent on a number of factors including but not limited to: work experience, training, locations and skills.

About the Company

Fooda

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