Hospitality Director (Multiple Clients)

Agency:

Octagon

Job Function:

Production

Job Subfunction:

Experiential and Events Production

Job Description:

• Our headquarters is in Stamford, CT, but the location of this position can be flexible with priority given to candidates open to hybrid work (3 days week in office) in one of our office locations - Stamford, CT, New York, NY, Charlotte, NC, Chicago, IL, Miami, FL or Atlanta, GA.

The Hospitality Director is responsible for leading the strategy, development, and execution of world-class hospitality programs for leading brands across sports, entertainment, and cultural experiences. This role serves as a hospitality leader, overseeing the delivery of premium B2B and B2C guest experiences that drive client objectives, strengthen brand affinity, and create lasting relationships.

Are you a hospitality expert with a passion for creating exceptional guest experiences? Do you excel at overseeing large-scale hospitality platforms at marquee global events while also understanding the nuances required to deliver highly curated, bespoke hosting programs? If so, this role offers an opportunity to shape and lead innovative hospitality solutions for some of the world's most recognized brands.

The Director will lead cross-functional teams responsible for developing and executing comprehensive hospitality strategies, ensuring every touchpoint reflects the highest standards of service excellence, operational rigor, and guest care. This individual will serve as a trusted advisor to clients, partners, and internal stakeholders, translating business goals into meaningful hospitality experiences that elevate brand impact and exceed expectations.

Success in this role requires a balance of strategic thinking and flawless execution. The ideal candidate thrives in a fast-paced environment, can manage multiple complex programs simultaneously, and is energized by the challenge of delivering exceptional experiences across diverse markets and geographies. They possess deep expertise in hospitality operations, guest experience design, travel and logistics management, and premium event execution.

We are seeking a collaborative and influential leader who inspires teams, builds strong client and partner relationships, and consistently delivers white-glove service. The ideal candidate is highly organized, solutions-oriented, comfortable navigating ambiguity, and committed to raising the standard of hospitality excellence. A passion for travel, global event operations, and creating unforgettable guest experiences is essential

THE WORK YOU'LL DO

• Lead, mentor, and inspire cross-functional teams in the development and execution of premium hospitality programs across sports, entertainment, and experiential marketing platforms.
• Provide strategic oversight for multiple hospitality initiatives simultaneously, ensuring alignment with client objectives, agency standards, and best-in-class guest experience principles.
• Manage and develop direct reports, fostering a culture of collaboration, accountability, innovation, and hospitality excellence.
• Partner with clients and internal stakeholders to develop comprehensive hospitality strategies, recommendations, and experience frameworks that support business goals and strengthen brand relationships.
• Oversee all aspects of hospitality program development and execution, including guest experience design, accommodations, transportation, credentialing, dining experiences, gifting, registration, logistics, and on-site operations.
• Serve as a senior leader throughout the event lifecycle, guiding teams through planning, execution, issue resolution, and post-event evaluation to ensure flawless delivery and exceptional service standards.
• Lead vendor and partner procurement efforts, including sourcing, vetting, contract negotiation, relationship management, and performance evaluation of hotels, venues, destination management companies, transportation providers, and other hospitality partners.
• Maintain executive-level oversight of budgets, forecasting, financial reconciliation, and program profitability while identifying opportunities for operational efficiencies and enhanced guest experiences.
• Establish and implement management routines, processes, and communication frameworks that promote transparency, accountability, strategic thinking, and operational excellence across client and internal teams.
• Ensure quality control across all client-facing deliverables, including strategic recommendations, hospitality plans, presentations, budgets, event documentation, executive communications, and post-event recaps.
• Cultivate and maintain strong client relationships, serving as a trusted advisor on hospitality strategy, guest engagement, service delivery, and industry best practices.
• Partner with senior leadership on new business opportunities, sponsorship activation strategies, hospitality audits, competitive reviews, thought leadership initiatives, and the development of innovative hospitality solutions.
• Champion continuous improvement by identifying emerging hospitality trends, service innovations, and experiential best practices that elevate client programs and agency capabilities.
• Lead talent development efforts across the team, including coaching, performance management, career planning, and succession development.
• Travel domestically and internationally, as required, to oversee key client programs and ensure excellence in on-site execution, service delivery, and guest satisfaction.
• Support broader agency initiatives and special projects as needed, contributing to the continued growth and evolution of the hospitality practice.

THE BIGGER TEAM YOU'LL JOIN

Recognized as one of the Best Places to Work in Sport, Octagon is the global sports, entertainment, and experiential marketing arm of the Omnicom Group.

We take pride in being Playmakers - finding insightful, bold ways to create play in our work, our lives, and in the world. We believe in the power of play to create big ideas and unlock potential for our clients and talent.

We can put ourselves in the shoes of fans because we ARE fans - of sports, entertainment, and culture at large. This expertise allows us to continually evolve the fan experience across sports and entertainment alongside some of the biggest brands and talent in the world.

The world needs play more than ever. Are you a Playmaker?

WHO WE'RE LOOKING FOR

• A passion for hospitality, sports, entertainment & travel
• A passion for events/experiences, ranging from large-scale custom experiences to small-scale turnkey events
• 7-10-year(s) work experience in hospitality or experiential marketing and proven experience managing VIP and executive groups
• Experience working internationally or as part of a global team is a benefit, as too if you have first-hand experience working at a major event such as Olympics, FIFA World Cup etc. we'd love to hear from you
• Strong leadership presence, with the ability to communicate concisely, persuasively and effectively, across multiple mediums
• Think of yourself as a people leader who is invested in the success of the team first
• History of building positive relationships, both internally and externally - finding opportunities to make valuable contributions with every interaction
• Proactive, critical thinker who thrives when the pressure is on
• Able to prioritize multiple projects with ease, handle deadlines, coordinate key timelines and perform under pressure with strong attention to detail
• Exhibits emotional intelligence and can adapt to working with various personalities
• Results driven and capable of working independently
• Detail oriented with outstanding organization skills and maintain that standard of excellence and consistency across your team
• Have demonstrated experience in positions requiring discretion, judgment, tact, and poise and you are reliable and trustworthy
• Can lead client meetings, staff planning and keep all parties on task, on time and on budget
• Able to forecast and mitigate issues/challenges effectively
• Flexibility and willingness to travel domestically and internationally and work weekends or holidays as needed. Anticipated travel level: Moderate (25-40%).

The base range for this position is $70,000 - $90,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.

$75,000.00 - $90,000.00

Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom's corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we're focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us-we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.