Hospitality/Drive Thru Team Member

At Chick-fil-A, the Hospitality/Drive Thru Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Hospitality/Drive Thru Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food. We do this by committing to hospitality and engaging to recover each guest.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Free employee break meal (see leadership for additional information)

Hospitality/Drive Thru Team Member Responsibilities:

• Greet guests warmly and offer a fond farewell
• Show care and attentiveness to guests with a smile, maintaining eye contact, and speaking enthusiastically
• Ensure order accuracy, verifying order, confirm and receive payment
• Enhance the guest experience by showing care to our guests ("My Pleasure")
• Honor and encourage others to follow the vision and values of the Restaurant
• Multitask quickly, yet thoroughly
• Be team-oriented, adaptable, dependable, with a strong work ethic
• Communicate effectively with guests and Team Members
• Adhere to Chick-fil-A rules and dress code at all times
• Maintain personal knowledge by completing in-house training (Pathway) and stay up-to-date on any changes
• Complete all opening or closing tasks as assigned
• Other duties as assigned

Qualifications and Requirements:

• Driven and reliable
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Good stewardship with high integrity
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Coachable
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 30-50 lbs on a regular basis
• Have the ability to stand for long periods of time

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Job Type

Full time, Part time