Hospitality & Guest Service Internships

Overview:

The Cedar Point Internship Program seeks to inspire and equip the next generation of leaders by offering transformative experiences. We are committed to providing a vibrant learning environment where students can engage in meaningful, hands-on work within our dynamic operations.

Our internships are designed to cultivate essential leadership and professional skills, encourage innovative thinking, and foster a deep understanding of business acumen. By integrating academic knowledge with practical application, we aim to empower interns to make impactful contributions to their future careers and the communities they will serve.

Responsibilities:

Preferred Majors: Hospitality, Tourism and Event Management, Hospitality Management, Business Management, Operations Management, Restaurant & Food Service Management

Hotel Guest Services

As a Hotel Guest Services Intern, you'll gain valuable front-of-house experience in a resort setting. This internship offers hands-on learning in guest services, communication, and problem solving across key departments like front desk, activities, and our reservations call center. You'll also...

• Deliver exceptional guest service in high-traffic resort environments.
• Rotate through front desk, guest activities, and reservations call center roles.
• Develop skills in conflict resolution and guest communication.
• Learn how to manage financial discrepancies and handle sensitive transactions.
• Gain insight into resort operations and guest experience strategy.

Hotel Rooms & Facilities

As a Hotel Rooms & Facilities Intern, you will step behind the scenes at one of our world-class resorts and discover what it takes to keep hotel operations running smoothly. You'll gain hands-on experience in housekeeping leadership, facility upkeep, and guest support. You will also...

• Get hands-on experience in hotel housekeeping operations, including cleaning, inspecting and supervising.
• Learn how to manage the upkeep of hotel facilities to keep everything in top shape.
• Operate and maintain indoor and outdoor equipment used in hotel maintenance.
• Learn the proper use of machines that are used both indoors and outdoors.
• Assist in resolving in-room guest issues and help maintain outdoor areas like walkways and landscaping.
• Work alongside experienced supervisors and gain insight into leadership roles in hospitality.

Catering & Special Events Internship - In-Park Food & Beverage

As a Catering & Special Events Intern, you will gain experience in supporting the planning and execution of events. You'll also...

• Assist with event setup, execution, and breakdown for a variety of catering functions
• Monitor financial items, such as labor and cost of goods, to support efficient operations
• Mentor and support team members during event operations
• Help generate and manage weekly banquet event orders (BEOs)
• Spend the first month learning the operation, followed by a performance evaluation to determine leadership opportunities
• Have the opportunity to receive a 5-year ServSafe Manager Certification and 3-year ServSafe Alcohol Certification

Guest Experience - Park Operations

As a Guest Experience Intern, you'll learn what it takes to create unforgettable moments for guests at one of the world's most popular amusement parks - both in person and behind the scenes. You'll also...

• Provide exceptional guest service at our Guest Services Locations and in the Guest Contact Center
• Assist with guest questions, feedback, and service recovery to ensure a positive experience
• Learn how to handle guest concerns with professionalism and empathy
• Lead VIP Park Tours, including our exclusive Sunrise Thrills experience
• Gain insight into guest communication, conflict resolution, and hospitality operations

Qualifications:

• Must be at least 18 years of age

• Must be attending an accredited college or university

• Work a minimum of 8 weeks between May 1-August 31

• Availability requirements:

• Minimum of 4 days per week of full availability

• 2 of the 4 days must include either Friday/Saturday or Saturday/Sunday

• Work a minimum average of 32 hours per week

• Attend required professional development events

• Ability to work nights, weekends, and holiday periods to meet business needs

• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law

• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law