We are seeking an experienced and dynamic Hospitality Manager to lead and train our hospitality team. The ideal candidate will have a strong background in both hospitality and management, with a passion for delivering exceptional guest experiences. The Hospitality Manager will oversee daily operations, ensure service excellence, and mentor staff to maintain the highest standards of hospitality.
Responsibilities
- Lead, train, and develop the hospitality team to deliver a world-class luxury spa experience.
- Conduct regular training sessions on customer service, guest relations, and operational procedures.
- Mentor staff and provide ongoing feedback to ensure team members perform at their best.
- Ensure guests receive exceptional service from check-in to departure, anticipating needs and addressing concerns promptly.
- Develop and implement strategies to enhance the overall guest experience and exceed expectations.
- Handle guest inquiries and resolve complaints in a professional and timely manner.
- Oversee daily operations, ensuring smooth and efficient functioning of all hospitality services.
- Monitor staff schedules, attendance, and productivity to optimize workforce management.
- Maintain high standards of cleanliness, service, and overall spa ambiance in line with luxury expectations.
- Conduct regular inspections of the spa facilities and ensure compliance with health and safety regulations.
- Assist in managing budgets, controlling costs, and optimizing revenue without compromising service quality.
- Oversee inventory control for hospitality-related supplies and amenities.
- Collaborate with senior management to report on performance metrics, guest feedback, and operational issues.
- Develop and implement strategies to improve operational efficiency and customer satisfaction.
Qualifications:
- Bachelor’s degree in Hospitality Management, Business, or a related field (preferred).
- Proven experience (3+ years) in hospitality management, preferably within a luxury spa or hotel setting.
- Must be able to work weekends
- Strong leadership skills with a focus on team development and training.
- Excellent communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
- Passion for delivering exceptional guest experiences.
Preferred Skills:
- Knowledge of spa or wellness center operations.
- Experience with budgeting, inventory control, and cost management.
- Proficiency in hospitality management software.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off
- Employee discounts on spa services and products
- Professional development opportunities
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Relocate:
- Kingston, PA 18704: Relocate before starting work (Required)
Work Location: In person
Passion Meets Purpose at Woodhouse
At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.
Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth.
About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.