Hospitality Manager

If you enjoy working in a fun, high-energy environment with a growing company where the game is always on we invite you to bring your enthusiasm and passion.

We are a high-volume Sports Bar with National Recognition. A fast-paced environment providing the ultimate sports dining experience with WINGS, BEER, SPORTS!! The Kitchen Manager provides leadership and assistance to ensure that all team members are guest-focused, team-focused, and community- connected. The Hospitality Manager will exercise knowledge of restaurant operations, manage staff resources, provide counsel, develop and coach team members and help to build sales and profits while maintaining operating standards.

If you have a passion for Wings, Beer and Sports, we are looking for you!!

Key Responsibilities and Duties: 

• Staff Management: 
• Recruiting, training, and supervising staff. 
• Scheduling shifts and managing work assignments. 
• Conducting performance evaluations and addressing disciplinary issues. 
• Motivating and developing team members. 
• Guest Service: 
• Ensuring high standards of guest service and satisfaction. 
• Addressing and resolving guest complaints and issues. 
• Interacting with guests to meet their needs and expectations. 
• Operational Management: 
• Overseeing daily operations, including front-of-house, back-of-house, and housekeeping. 
• Maintaining cleanliness, safety, and hygiene standards. 
• Ensuring all facilities and equipment are in good working order. 
• Financial Management: 
• Managing budgets and financial plans. 
• Controlling operational costs and maximizing profitability. 
• Preparing and presenting performance reports. 
• Marketing and Sales: 
• Developing and implementing marketing strategies. 
• Monitoring sales performance and identifying opportunities for growth. 
• Other Responsibilities: 
• Coordination of events and conference facilities. 
• Collaboration with other departments to ensure smooth operations. 
• Compliance with regulations and quality standards. 

Key Skills: 

• Leadership: Ability to motivate, direct, and supervise staff.
• Communication: Strong verbal and written communication skills.
• Problem-Solving: Ability to identify and resolve issues quickly and effectively.
• Customer Service: Excellent interpersonal skills and a commitment to guest satisfaction.
• Organizational Skills: Ability to manage multiple tasks and priorities efficiently.
• Financial Acumen: Understanding of budgeting, cost control, and financial reporting. 

IT ALL STARTED 35 YEARS AGO WITH TWO GUYS DRIVEN BY HUNGER
The year was 1982.
Jim Disbrow and Scott Lowery had recently moved to Ohio from Buffalo, New York. All was fine until one day when the two were craving wings. Not just ordinary wings, but authentic Buffalo, New York-style chicken wings. With none to be found nearby, Jim and Scott had two choices: road trip to New York, or open a wing joint close to home. Lucky for us, they chose the latter. Hence, the beginning of Buffalo Wild Wings & Weck, now Buffalo Wild Wings®, the welcoming neighborhood atmosphere with a front-row seat for every sports fan that offers 21 mouth-watering signature sauces and seasonings.

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