Hospitality Manager

About xAIxAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

ABOUT THE ROLE: The role of the Hospitality Manager will be to provide the direction and management of the organization's food and customer service activities. You will help develop and implement effective customer service strategies and training programs across a 24/7 multi-outlet operation. The duties of the Hospitality Manager will include but are not limited to: coordinating service operations for site meals across multiple concepts ranging from high volume food hall to quick service, full service restaurants and catering. Additionally, the position will be responsible for monitoring and motivating staff, ensuring excellent customer service, engaging with customers, cross site communication, hiring and developing talent, ensuring team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, setting and upholding customer service principles. The Hospitality Manager will support the mission by providing a foundation for excellent customer service, operational excellence and quality food options that boost morale and productivity within XAI.

RESPONSIBILITIES: Oversee menu accuracy in multiple service formats

Site expert on point of sale system from implementation to daily upkeep and functionality

Set and enforces standards for hospitality operations

Monitor quality and consistency of food products in all service locations

Maintaining clean and safe work stations throughout operation

Trains staff on customer service, allergen and nutritional awareness

Enforces proper food safety practices with staff and leads

Coordinates and enhances time management for team

Develop and execute financial plan Hospitality operation

Creation and maintenance of in person and online training materials

Performance management for hospitality staff

Develop and execute food service plans for site needs including new builds and launch operations

Site communication strategies and execution

Lead catering execution

BASIC QUALIFICATIONS: Associate degree in hospitality management

7+ years of leadership experience within the food service industry in a high volume multi-concept operation

PREFERRED SKILLS AND EXPERIENCE: Manager level food safety certification

Experience opening new operations and/or creating operational procedures from the ground up for high volume, multi-unit establishments

Beverage and wine knowledge including bar management and fundamentals

Advanced understanding of modern marketing fundamentals and tools

Advanced knowledge of customer service and safe kitchen operations

Experienced with Microsoft office and outlook

Excellent communication skills both written and verbal

Advanced knowledge of food profession principles and practices

Excellent knowledge of Food Service systems, ordering and inventory

Experience in corporate environment

Proficient knowledge of human resources management

Ability to organize work for large groups in various service formats

Strong time management skills

Experience with batch cooking or high volume operations

Experience leading groups in large team settings of 10 or more staff members

Experience working in SpaceX food service operation for 1+ years

ADDITIONAL REQUIREMENTS: Ability to lift up to 25 lbs. unassisted

Ability to stand for long periods of time

Ability to work all shifts and available for overtime and weekends

Base Salary: $148,000-$189,000 xAI is an equal opportunity employer. For details on data processing, view ourRecruitment Privacy Notice.