Hospitality Manager
At Chick-fil-A, our Hospitality Manager serves as a leader who embodies our core values and culture, leading with a servant’s heart and a passion for developing others. This individual is passionate about creating remarkable guest experiences, coaching and mentoring team members, and ensuring excellence in every aspect of front-of-house operations.
Hospitality Managers set the tone for hospitality, guest service, and team morale. They thrive in a fast- paced environment, model strong character, and are energized by creating a warm, welcoming atmosphere for both guests and team members.
Position Type:
- Full-Time or Part-Time
- Includes Day, Evening, and Saturday Availability
- Closed on Sundays
What We Offer:
- A fun, supportive workplace where you can positively influence others
- Competitive pay
- Flexible scheduling
- A dynamic and fast-paced environment
- Opportunities for intentional growth and development
- First-hand learning from experienced Operators and Leadership
- Scholarship opportunities
- A chance to build a lasting career with a company known for service excellence
Key Responsibilities:
- Lead and support front-of-house operations, ensuring an exceptional guest experience every time
- Be a role model by demonstrating enthusiasm, professionalism, and a genuine desire to serve others
- Train, coach, and mentor team members, helping them grow and thrive in their roles
- Set the tone and culture for each shift; act as a point of leadership and encouragement
- Be a hands-on leader: taking orders, delivering meals, assisting guests, and supporting the team during high-volume periods
- Oversee cleanliness, guest interactions, dining room presentation, and service speed
- Open or close the restaurant, act as a key holder, and support leadership in daily operations
- Count drawers, finalize day-end procedures, and maintain accurate cash handling
What We're Looking For:
- A passion for people and a heart for serving others
- Previous supervisory or leadership experience in hospitality, food service, or customer-facing roles preferred
- High emotional intelligence, with the ability to coach and manage team dynamics
- Strong verbal communication and interpersonal skills
- Commitment to operational excellence and Chick-fil-A’s Recipe for Service
- Reliable transportation and ability to work in a high-energy, team-focused environment
- Ability to create emotional connections with Guests through eye contact, enthusiasm, and a smile
Most Chick-fil-A® restaurants are independently owned and operated. Employment decisions, benefits, and policies are determined by individual Operators.
Work schedule
- 8 hour shift