Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
The Hospitality Manager (Client Relations Manager) has a pivotal role responsible for client relationship management and operational leadership. This position plays a critical role in delivering exceptional service, driving client satisfaction, and ensuring retention within a high-growth business.
This position is responsible for managing a team of up to 3 employees in one client site. The Client Relations Manager brings extensive experience in delivering compelling solutions for clients, and is accountable for day-to-day client operations, targets, and metrics.
Key Responsibilities
Hospitality Operations & Guest Experience (85-90%)
Provide a warm, professional, and engaging welcome to clients, visitors, executives, and VIP guests.
Act as the primary onsite hospitality representative, delivering exceptional customer service and resolving guest requests promptly and professionally.
Conduct regular inspections of meeting rooms, conference centers, hospitality spaces, and common areas to ensure cleanliness, organization, and readiness.
Coordinate all aspects of catering services, including order placement, delivery oversight, setup, presentation, replenishment, and breakdown.
Perform daily hospitality operations, including inventory replenishment, pantry management, beverage station upkeep, and workspace presentation.
Support corporate meetings, events, and executive functions through hands-on coordination and execution.
Partner with vendors, catering providers, and building teams to ensure timely and accurate service delivery.
Identify and address operational issues proactively to maintain a seamless guest experience.
Maintain hospitality standards and ensure all spaces reflect a high-quality corporate environment.
Assist with hospitality-related projects and special initiatives as assigned.
Travel nationally, as needed, to support hospitality operations and service delivery at other office locations.
Administrative & Operational Leadership (10-15%)
Track and maintain hospitality service metrics, operational records, and activity reports.
Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) to support continuous improvement efforts.
Assist with scheduling, service planning, and prioritization of hospitality activities.
Support onboarding, training, and guidance of hospitality team members while leading by example through direct service execution.
Identify process improvement opportunities and communicate recommendations to management.
Maintain accurate documentation related to hospitality operations, inventory, vendor performance, and service delivery outcomes.
Qualifications
3+ years of progressive hospitality experience in corporate or hospitality, food and beverage, catering, hotel operations, conference services, or a related field.
Previous experience leading, coordinating, or supervising hospitality services in a hands-on operational environment.
Strong project coordination skills with the ability to manage multiple priorities while remaining actively engaged in service delivery.
Demonstrated ability to coach and support team members while maintaining direct responsibility for daily operational execution.
Willingness and ability to travel nationally several times per year to support hospitality operations at other locations.
Exceptional customer service, communication, and interpersonal skills.
Strong attention to detail and commitment to maintaining high hospitality standards.
Ability to work independently in a fast-paced, high-touch corporate environment.
Proficiency with Microsoft Office applications.
Reliable attendance and schedule flexibility to support business needs and events.
What We're Looking For
A hands-on hospitality professional who enjoys being actively involved in the day-to-day operation while providing exceptional service. The ideal candidate is highly organized, service-focused, and comfortable balancing frontline hospitality responsibilities with operational reporting, KPI and SLA tracking, and continuous improvement initiatives.
The Compensation range for this role is up to $68,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
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Opensity is an Equal Opportunity Employer.
We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.
Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.