Hospitality Specialist

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Job Title: Hospitality Specialist
Location: Dallas, TX (onsite)
Duration: 3+ Months Contract (Temp to Perm)
Mon-Fri, (8:00 AM - 5:00 PM)

Overview

• Provide operations support in a legal office environment, with primary responsibility for hospitality services, including setting up and cleaning up food and beverage services for meetings and events.
• Support copy, print, scan, shipping and receiving requests.
• Provide professional, high-quality service to executive-level end users, including legal secretaries, project managers, paralegals, associates and partners.
• Handle highly sensitive, confidential and time-sensitive documents with accuracy and discretion.
• Work independently, make decisions confidently and manage multiple assignments while keeping requestors informed.

Responsibilities

• Set up, service and clean up meeting and conference rooms for meetings and events.
• Stock, clean and maintain kitchen and pantry areas.
• Operate high-volume copy machines and perform copying, printing, scanning, binding and finishing work.
• Operate and maintain convenience copiers; perform daily quality inspections, clear paper jams and report equipment problems to technicians.
• Perform repair and service on customer copier equipment when required.
• Use equipment including shrink-wrap machines, paper cutters, hole drills, bindery equipment, joggers, tape machines, stackers, electric staplers and scales.
• Handle incoming and outgoing mail and faxes, including sorting, distributing and applying postage.
• Perform shipping and receiving activities, including selecting appropriate packing materials and checking packing slips for accuracy.
• Maintain records, daily meter and service logs, inventory records and billing logs; calculate charges for completed jobs.
• Distribute office supplies, mail and fax transmissions to personnel and designated locations.
• Respond to and coordinate customer service calls and answer questions regarding job status or feasibility.
• Deliver completed jobs to predetermined locations within and outside the site.
• Perform filing, document purging, archiving, scanning, file conversion, file naming and electronic document management.
• Perform FTP file transfers, manage electronic file Table of Contents (TOC), OCR files for keyword searching and format files for printing, including Excel files.
• Assist with projects completed off site and coordinate related requirements.
• Maintain neat, organized and well-stocked convenience copier areas.
• Perform meeting room and conference room setup, building occupant moves, re-lamping, light maintenance and occasional cleaning as assigned.
• Provide professional customer support while completing accurate, high-quality work under tight deadlines and potentially high-pressure situations.
• Maintain flexibility to work early or late and provide periodic overtime, including nights, weekends and off-hour emergency response when required.
• Perform other duties as assigned.

Requirements

• High school diploma or GED and 1 2 years of related work experience.
• Minimum 2 years of experience in the legal industry is highly desired.
• Previous copy/print experience preferred.
• Hospitality, shipping and receiving experience is preferred.
• Ability to provide excellent customer experience with strong customer service, personal and communication skills.
• Confident decision-making skills and ability to work independently.
• Strong leadership, organizational and time-management skills.
• Ability to multitask, manage multiple assignments and keep requestors informed.
• Strong teamwork, problem-solving and troubleshooting skills.
• Open-minded, flexible and technically savvy.
• Working knowledge of copier and related equipment and repair preferred.
• Ability to use hardware and software supporting cost recovery, document management and advanced workflow.
• Knowledge and understanding of shipping and receiving procedures.
• Basic electronics knowledge preferred.
• Ability to determine correct packing methods and materials and verify incoming materials.
• Ability to comprehend mail delivery instructions.
• Ability to read and understand technical information, manuals, parts books and related publications.
• Excellent verbal communication and customer relations skills.
• Ability to interact professionally with executive-level customers and legal professionals.
• Valid driver s license and minimum required auto insurance may be required.
• Flexible schedule with availability to come in early or stay late based on daily business needs.
• Experience working in a law firm is a plus.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.