We are looking for a qualified and responsible Hospitality Specialist to manage all transactions with our customers efficiently and accurately. A good job candidate is a person who is willing to learn their way around our register and can easily operate it. Their main responsibilities include taking orders and accepting payments and providing receipts, making sure all transactions run smoothly and every customer is satisfied with the service. The Front Counter / Hospitality Specialist we would like to employ must be able to interact with our customers in a friendly manner, and provide assistance should any customer require it. Excellent communication skills are paramount to help us continue to provide stellar customer service and provide all of our visitors with an outstanding experience. A qualified candidate must also be able to follow instructions and be a successful member of our team. Previous experience is an advantage, and solid math and multitasking skills are a must.
Benefits:
Here's what we have to offer you:
* Schedule flexibility
* Competitive pay
* Fun place to work
* Meal benefits
* Employee Referral Program - it pays to have friends!
* Clear path for growth and career advancement
Main responsibilities of a Front Counter / Hospitality Specialist:
Greeting Customers and Welcoming customers to the restaurant
Managing transactions, making sure pricing is accurate
Accepting payments and providing receipts
Requesting Customer Service Surveys
Bagging purchased goods
Responsibilities of a Front Counter / Hospitality Specialist:
Greeting customers when entering and leaving the premises
Managing transactions using our register system
Entering orders making sure pricing and quantities are accurate
Accepting payments in cash, credit or check
Providing change and receipts
Requesting Customer Service Surveys from guests
Processing returns and refunds, and resolving customer complaints - do everything to take care of our guests
Upselling and cross-selling products when appropriate
Front Counter / Hospitality Specialist Job Requirements:
Must be enthusiastic and friendly
Must be guest focused - have the desire to help and serve others
Must be willing to learn and grow
Experience with POS systems and registers is preferred but not required
Good math skills
Excellent communication skills
Must have the ability to effectively resolve guest complaints while maintaining your composure
Supplemental pay
- Other
Benefits
- Flexible schedule
- Employee discount
- Other
- Paid training