Key Responsibilities

Mail Services

• Receive, sort, and distribute incoming mail and packages accurately

• Deliver packages to designated floors and departments

• Prepare and process outgoing shipments (FedEx, UPS, USPS, messenger services)

• Track packages using internal systems (e.g., PS Ship)

• Digitize incoming mail as needed

• Serve as a point of contact for mail-related inquiries via email, phone, or in person

Print & Reprographics

• Manage print production requests from intake through completion

• Perform copying, scanning, lamination, and binding (GBC, coil, velo, spiral, 3-ring)

• Produce high-quality documents, including litigation support materials

• Run complex print jobs, including mail merges with multiple data fields

• Provide proofs for client approval and ensure accuracy throughout production

• Troubleshoot basic printer/copier issues and perform routine maintenance

• Operate Canon color copiers and online print submission tools

Client & Office Support

• Provide professional, high-level customer service and consultation

• Communicate effectively with staff at all levels, including senior leadership

• Manage multiple projects and deadlines simultaneously

• Support conference services, supply inventory, and general office needs

• Maintain organized workflows using job tickets and production tracking

Experience & Qualifications

• Experience in a mailroom, print production, or reprographics environment (legal setting preferred)

• Proficiency in Microsoft Office (Outlook, Word, Excel) and Adobe software

• Hands-on experience with high-volume printing and finishing services

• Strong understanding of print workflows and production processes

• Familiarity with package tracking systems

Skills & Strengths

• Strong communication skills (written and verbal)

• Detail-oriented with a focus on accuracy and quality

• Ability to follow established processes while solving complex requests

• Comfortable working in a high-volume, deadline-driven environment

• Team-oriented with a proactive, service-driven mindset

• Reliable, organized, and able to prioritize effectively

The Compensation range for this role is 25.00 to 30.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)