Hospitality Team Member

At Chick-fil-A Forum Shopping Center, the Team Member Hospitality role is more than just a job; it's an opportunity to grow. In addition to working directly for an independent Owner/Operator and the leaders of the organization, Hospitality Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

Vision | What is our Goal: To win the hearts of our community by building a culture of excellence, care and growth.

Mission | What is Important now: To win the hearts of our team by caring and serving each other everyday.

Our Values:

• Integrity: To do the right thing all the time
• Initiative: To act or take charge of situations independently
• Work Ethic: The principle that hard work is virtuous or worthy or reward
• Follow-Through: Finish what you start
• Attitude: Positive, optimistic, enthusiastic
• Professionalism: Conduct yourself in a manner that is appropriate for the workplace
• Grit: Courage to resolve: Strength of character
• Team Work: Work together to achieve our goals
• Coachability: The ability to apply feedback and correction
• Poise: Calm In the midst of crisis
• Humility: Not thinking less of yourself, but thinking of yourself less
• Kindness: Friendly, considerate, warm hearted and caring

Position Type:

• Full-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• College students: Scholarship opportunities
• Competitive pay
• Employee Meals
• 401k Matching
• Paid time off after 2 years: Team members
• Paid time off after 1 year: Leadership

Hospitality Team Member Responsibilities:

• Honor and encourage others to follow the vision and values of the Restaurant
• Core 4: Smile, create and maintain eye contact, speak enthusiastically, make emotional connections with guests, say my pleasure.
• Adhere to Chick-fil-A rules and dress code at all times
• Receive guests: Warm Welcome
• Take orders: Inside and outside
• Repeat orders to ensure accuracy
• Fond farewell
• Making beverages
• Meal assembly: Bagging
• Meal delivery: Serving
• 2nd Mile: Perform table touch-ins: Refresh beverages, clear tables from trash
• Dining room cleanliness, restocking, trash.
• Clean all quadrants of the business.
• Stock and sanitize areas.

Qualifications and Requirements:

• Work on their feet for several hours at a time. 6-8 hrs.
• Communicate effectively with guests and team members
• Sense of Urgency, Multitask quickly, yet thoroughly
• Consistency and reliability
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal, soft skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 25-30 lbs on a regular basis
• Have the ability to stand for long periods of time

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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