Analysis Skills, Central Reservation and Online Booking Systems, Customer Relationship Management (CRM), ERP (Enterprise Resource Planning), Finance, Marketing, Oracle, Pricing, Property Maintenance, Property Management, Revenue Management, Sales, Supplier Relationship Management (SRM), Technical Leadership, Technology Analysis, Vendor/Supplier Management, Vendor/Supplier Relations
Role Summary The Hospitality Lead Analyst owns the guest-facing and property operations systems across hotels and resorts, ensuring a seamless guest experience while optimizing revenue, labor, and operations.
Key Responsibilities
- Own systems including:
- Property Management Systems (PMS)
- Central Reservation Systems (CRS)
- Revenue Management Systems (RMS)
- Point of Sale (POS)
- Guest experience and loyalty platforms
- Other specialized systems related to hotel resort ancillary services
- Partner with Operations, Revenue, Marketing, and Finance leaders
- Lead standardization of systems across brands and properties
- Ensure integrations between PMS, CRM, ERP, and payment platforms
- Support digital guest journeys (booking, check-in/out, mobile keys, etc.)
- Enable data-driven pricing, occupancy, and labor optimization
- Manage vendor relationships and contract performance
- Support new property openings and conversions
Required Experience & Skills
- 8+ years hospitality systems experience
- Deep expertise in hotel operational workflows
- Experience with major hospitality platforms (eg, Opera, Oracle, Amadeus, Mews)
- Experience scaling systems across multi-property portfolios
- Strong customer-centric mindset balanced with operational rigor
Preferred Qualifications & Skills
- Experience operating in multi-business-unit or multi-industry environments.
- Strong stakeholder management skills and ability to align diverse teams around a common data vision.