Role Summary The Hospitality Lead Analyst owns the guest-facing and property operations systems across hotels and resorts, ensuring a seamless guest experience while optimizing revenue, labor, and operations.
Key Responsibilities
- Own systems including:
- Property Management Systems (PMS)
- Central Reservation Systems (CRS)
- Revenue Management Systems (RMS)
- Point of Sale (POS)
- Guest experience and loyalty platforms
- Other specialized systems related to hotel resort ancillary services
- Partner with Operations, Revenue, Marketing, and Finance leaders
- Lead standardization of systems across brands and properties
- Ensure integrations between PMS, CRM, ERP, and payment platforms
- Support digital guest journeys (booking, check-in/out, mobile keys, etc.)
- Enable data-driven pricing, occupancy, and labor optimization
- Manage vendor relationships and contract performance
- Support new property openings and conversions
Required Experience & Skills
- 8+ years hospitality systems experience
- Deep expertise in hotel operational workflows
- Experience with major hospitality platforms (eg, Opera, Oracle, Amadeus, Mews)
- Experience scaling systems across multi-property portfolios
- Strong customer-centric mindset balanced with operational rigor
Preferred Qualifications & Skills
- Experience operating in multi-business-unit or multi-industry environments.
- Strong stakeholder management skills and ability to align diverse teams around a common data vision.