Front Desk Host/ess
COMPANY AND CULTURE DESCRIPTION:
Ritual House is a trendy restaurant concept located in the Historic Union Trust Building in the heart of Downtown Pittsburgh. We specialize in Elevated American cuisine with global influences, a dynamic hand crafted cocktail program, a vibrant atmosphere, and a truly unique dining experience.
JOB POSITION DESCRIPTION:
We are looking for a restaurant front desk host or hostess to greet, communicate and accommodate all our guest'sneeds during their visit. Our front desk host/ess needs to be friendly and personable. Front deskhost/ess will make reservations, check guests in for their reservation, answer calls and be able to answer anyguests’ questions and concerns. Our front desk host/ess are the first impression and last impression of our restaurant.
RESPONSIBILITIES:
- Greet and interact with guests in a warm, friendly and professional manner
- Provide exceptional service by listening, communicating and responding to guest’s needs
- Use computer system to check in/ out guests and make reservations for guests
- Be able to answer phone calls, and execute all front desk operations
- Know all safety, security and emergency procedures
- Communicate guest information to food servers, server assistants and bartenders
QUALIFICATIONS:
- History as a front desk or related hospitality experience
- High School Diploma/ GED
- 1+ years’ customer service experience required
- Familiarity with computer or restaurant software (training will be provided)
- Ability to communicate in person and on the phone
- Organized and detail-oriented
- Ability to work in fast-paced environments
- Customer service experience
BENEFITS:
- growth opportunities available