Bartending, Communication Skills, Computer Software, Computer Systems, Customer Support/Service, Detail Oriented, Emergency Procedures, High School Diploma, Organizational Skills, Restaurant, Telephone Skills, Training/Teaching
LOCATION
Pittsburgh, PA
POSTED
30+ days ago
Benefits:
Competitive salary
Employee discounts
Training & development
Front Desk Host/ess
COMPANY AND CULTURE DESCRIPTION:
Ritual House is a trendy restaurant concept located in the Historic Union Trust Building in the heart of Downtown Pittsburgh. We specialize in Elevated American cuisine with global influences, a dynamic hand crafted cocktail program, a vibrant atmosphere, and a truly unique dining experience.
JOB POSITION DESCRIPTION:
We are looking for a restaurant front desk host or hostess to greet, communicate and accommodate all our guest's needs during their visit. Our front desk host/ess needs to be friendly and personable. Front desk host/ess will make reservations, check guests in for their reservation, answer calls and be able to answer any guests’ questions and concerns. Our front desk host/ess are the first impression and last impression of our restaurant.
RESPONSIBILITIES:
Greet and interact with guests in a warm, friendly and professional manner
Provide exceptional service by listening, communicating and responding to guest’s needs
Use computer system to check in/ out guests and make reservations for guests
Be able to answer phone calls, and execute all front desk operations
Know all safety, security and emergency procedures
Communicate guest information to food servers, server assistants and bartenders
QUALIFICATIONS:
History as a front desk or related hospitality experience
High School Diploma/ GED
1+ years’ customer service experience required
Familiarity with computer or restaurant software (training will be provided)