Host at The Pearl Hotels Havana Beach Bar & Grill

Job Summary

The role of Greeter is responsible for being an upbeat and kind presence to greet guests when they enter our organization. It is key for the Greeter to remain positive and courteous with all guests while welcoming and escorting them to the appropriate location/table.

Primary Responsibilities & Essential Functions

• Courteously greet and escort guests to tables and assist in seating.
• Maintain positive guest relations at all times
• Extend courteous departures as guest leave
• Be aware of wait times and notify the guests during busy times
• Assist in preparing the restaurant for service and always maintaining the cleanliness of the room
• Complete closing duties as assigned
• Restock supplies as needed
• Be familiar with the menus of the restaurant and be able to highlight items for guest
• Maintain complete knowledge of table and seat numbers, proper table set ups
• Guide servers and bus persons in table set-up
• Answer restaurant telephone courteously and efficiently
• Check with the phone reservationists or answering machine messages to assure you have all reservations
• Check with manager to assure private parties are properly staffed and organized for the evening
• Check with kitchen to verify menu items are readily available
• Keep in constant contact with the servers, manager, and the kitchen to ensure timing and food preparation is synchronized with guest flow
• Thank guests leaving the restaurant to ensure they had a pleasant dining experience
• All other duties as assigned

Education and Experience

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read, write, speak, and communicate in basic English preferred
• Experience in customer service is strongly preferred

Knowledge, Skills, Abilities

• Detail-oriented and thorough.
• Ability to perform consistent work to the highest of standards.
• Ability to remain discreet and respect the privacy of guests.
• Strong customer service skills and ability to be friendly while mulitasking
• Effective verbal communication skills
• Ability to operate various restaurant operating systems
• Ability to solve issues independently
• Ability to work as a team
• Ability to memorize and describe menu items
• Decision making skills

Physical Demands

• Standing for extended periods of time
• Continuous walking and movement
• Must be able to lift up to 25lbs

Working Conditions

• Most work is done indoors with some outdoor exposure when taking or greeting guests on the patio
• Possible exposure to extreme heat and cold depending on season
• Exposure to a somewhat noisy environment

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.