Host

Flyway Brewing – Host

 The First Impression & The Lasting One


The Host is one of the most important roles in the guest experience. From the moment a guest enters until their final goodbye, the Host sets the tone for warmth, efficiency, and hospitality. A successful host is friendly, organized, calm under pressure, and solution-oriented—always finding a way to say yes.


Core Responsibilities

• Greet and welcome each guest with a great attitude and positive body language
  
  
• Answer phones with professionalism, friendliness, and attentiveness
  
  
• Possess a working knowledge of:
  
  
  • Hours of operation
    
    
  • Menu offerings
    
    
  • Seating layout and options
    
    
• Understand and use the OpenTable reservation system and waitlist features
  
  
• Know seating parameters and communicate clearly what can and cannot be accommodated
  
  
• Take initiative to create a smooth guest flow, even during peak times
  
  
• Demonstrate good knowledge of the menu and basic allergen awareness
  
  
• Use the POS system to:
  
  
  • Take to-go orders
    
    
  • Process cash and credit card transactions accurately
    
    
• Assist in bussing and resetting tables when needed
  
  
• Maintain cleanliness and organization of the host area and entryway (including windows and doors)
  
  
• Execute opening and closing procedures as assigned
  
  
• Complete other duties as assigned
  
  

What We’re Looking For (Host Prerequisites)

• A hospitality-focused mindset
  
  
• Friendly and confident interpersonal skills
  
  
• Enthusiasm to grow and learn
  
  
• Ability to thrive in a fast-paced, dynamic environment
  
  
• Solid understanding of guest etiquette and service professionalism
  
  
• Reliable transportation
  
  
• Availability on weekends and holidays