The Cooper’s Hawk Host provides the initial greeting to our Guests by assisting with reservations, seating, and escorting Guests to their table. Excellent communication among the Host team is essential to ensure a positive experience for our Cooper’s Hawk Guests.
What You’ll Get
- Incredible Discounts:
- 50% Dining and Carryout
- 40% Retail Wine
- 20% Retail and Private Events
- Monthly Complimentary Wine Tasting for Two
- Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
- Company Matching 401(k) Retirement Savings Plan
- Flexible Savings Accounts- Health and Dependent Care
- Highly Competitive Pay plus Team Member Incentives & Rewards
- Pay Access before Pay Day
- Flexible Schedules
- Paid Time Off
- Access to Team Member Relief Program
- Employee Assistance Program, providing mental health, legal and financial counseling.
- “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
- Employee Referral Bonus Program
- Wine and Culinary Education
- Career Growth Flight Plan
- Milestones Recognition Program
What You’ll Do
- Greet all Guests with hospitality and friendliness.
- Execute professional and informed phone skills when answering guest phone calls/inquiries
- Engage with Guests and answer questions about food, wine, and facilities in a friendly, helpful manner; educate Guest on Barrel Reserve wine while escorting to the table
- Supervise the operation of the dining room during meal service periods, adjusting guest seating flow to ensure great execution and maximize traffic
- Manage special seating requests of guests consistent with table availability
- Assists with the duties of Servers and Service Assistants as needed to maintain service effectiveness and efficiency
- Complete necessary side work during non-busy hours
- Maintain professional relationships and actively communicate with all Managers and Team Members to ensure an exceptional guest experience
- Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines
- Maintain a professional image at all times by adhering to all appearance and behavior guidelines in the employee handbook
- Perform other duties as assigned
What You’ll Need
- Must represent Cooper’s Hawk Values
- Must be at least 18 years of age
- An individual that thrives in a team-based environment
- Has a passion for guest service and hospitality-focused
- Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
- Ability to lift and carry up to 40 lbs.
- Ability to stand and walk up to 10 hours per shift
- Ability to exert fast-paced mobility for periods of up to 6 hours in length
- Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation
- Ability to work flexible shifts and schedules, inclusive of weekends and some holidays
- Must be able to read, write and understand English
Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.
Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.
About Us
Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.C
Cooper's Hawk Winery & Restaurants
After four years of planning and construction, Cooper’s Hawk Winery & Restaurant opened in 2005 in Orland Park, a south suburb of Chicago. The concept was unique. We would create a signature menu with a selection of dishes designed to pair perfectly with our own Cooper’s Hawk wines, made in our own private winery. With sophisticated food and exceptional wines, our concept was born.
The Cooper’s Hawk concept includes four distinct components: an upscale casual dining restaurant, full-service bar, private barrel-aging room, and Napa-style tasting room and retail gift store…all under one roof. Each Cooper’s Hawk location is distinctive in layout and décor, but carries the same warmth and elegance that guests have come to expect.
https://www.coopershawkwinery.com/