Host/Carside - Applebee's West 12th St

SUMMARY

Welcome all guests to the restaurant in a friendly and hospitable manner, exceeding guests’ expectations. Greeting and seating all guests in a professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Maintains a positive and professional as well as genuine approach to job duties, fellow team members and the guests, recognizing the value of teamwork.
• Demonstrates the ability to make all guests feel welcome by greeting them with a smile in a pleasant, genuine and hospitable manner.
• Displays the ability to make polite conversation with guests.
• Exhibits a high level of professionalism, hospitality and confidence when making contact with guests.
• Prepares lobby and front host stands for guests’ arrival, assuring it is neat and orderly.
• Retrieves menus from all serving stations and sets up front for guest arrivals.
• Displays the daily specials.
• Stocks placemats, toothpicks, menus and mints whenever required.
• Places plates and silverware on tables as needed.
• Answers phones in a prompt, enthusiastic and professional manner.
• Greets all guests with a smile.
• Checks seating chart first, then escorts guests to available tables in a friendly manner.
• Records and writes names on the waiting list.
• Explains menu items using suggestive selling techniques.
• Maintains cleanliness and neatness of the lobby, restrooms, host/hostess station and menus.
• Inquires about guest satisfaction upon their departure.
• Thanks guest for visiting, inquires into their experience, and invites guest to return again.
• Sells gift certificates as needed.
• Provide 100% guest satisfaction through exceptional service.
• Responsible for collecting all funds for carryout orders and gift certificate sales.
• Safe and careful handling of cash, gift certificates, and charge receipts.
• Abides by the restaurants standards, policies, procedures, and safety rules at all times.
• Reports to work on time, well groomed and properly attired.
• Conducts self in a professional and respectful manner towards guests, fellow employees and management at all times.
• All other duties as assigned.