The Host Coordinator at Oglebay is the lead member of our restaurant host team, responsible for ensuring an exceptional guest experience through the efficient coordination of seating, reservations, and guest management. In addition to fulfilling all duties of a restaurant host, this position also includes training, providing guidance during shifts, and organizing restaurant reservations to ensure smooth operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Greets guests promptly in a polite professional manner, ensuring guests feel welcomed. • Adheres to Non-uniform Standard of Appearance and maintains exceptional hygiene and grooming standards. • Determines guest needs, verifies table availability, assigns appropriate table for seating, ensures the flow of guests is efficient. • Addresses guest concerns, special requests, or questions with professionalism and courtesy. • Ensures all guests are treated with respect and their needs are met in a timely manner. • Guides guest to appropriate table. • Assists guest with seating and presents menu. • Notifies server of guest seating and communicates any special needs or requests. • Monitors the seating chart and ensure timely seating of guests while maintaining a high level of customer service. • Coordinates and organizes restaurant reservations using the resort's booking system. • Confirms reservations, adjusts seating arrangements as necessary, and manage the reservation schedule to maximize seating efficiency. • Maintains notes on guest profiles including preferences, special dates, and successes or opportunities of prior visits. • Serves as the lead host on duty, guiding the daily operations of the host team. • Coordinates closely with servers, kitchen staff, and management to ensure a smooth dining experience. • Guides hosts during busy shifts, offering support and ensuring consistency in guest service. • Leads by example by maintaining a positive and efficient work environment. • Responsible for monitoring menu inventory level for both signature restaurants for service. • Assists in managing the host station's inventory, ensuring it is stocked and organized. • Assists in training new hosts on greeting protocols, seating procedures, and reservation systems. • Assists management with adjustments to the host training program and operational procedures. • Complete appropriate trainings listed on the human resources Training Matrix. • Adhere to Wheeling Park Commission's safety rules and policy; refer any and all safety concerns to department manager, safety committee or human resources. • Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees.
COMPETENCIES
Previous experience as a restaurant host or in a similar guest service role required. Strong leadership Excellent communication and interpersonal skills. Organizational skills with attention to detail. Ability to multitask in a fast-paced environment. Familiarity with reservation systems or the ability to quickly learn new systems. Positive attitude Strong problem-solving skills.
SUPERVISORY RESPONSIBILITIES
Coordinator is responsible for overseeing hosts/hostess to the extent of assigning and monitoring daily tasks of employees; refers issues relating to organization's policy to Restaurant Manager.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or six to nine months related experience and/or training; or equivalent combination of education and experience.