Position Overview: This team handles hosting, expediting, and take-out operations.
Key Responsibilities:
HOSTING:
- Guest Reception: Warmly greet guests upon their arrival, manage reservations, and oversee seating arrangements to ensure a smooth flow of service.
- Guest Service: Address and accommodate special requests, dietary needs, and seating preferences to enhance guest satisfaction.
- Communication: Act as the primary liaison between guests and restaurant staff, ensuring clear and effective communication to facilitate efficient service and address any guest concerns promptly.
- Operational Efficiency: Assist in maintaining the cleanliness and organization of the guest reception area, manage dining menus, and ensure all front-of-house materials are up-to-date and well presented.
- Safety Compliance: Monitor and maintain compliance with all restaurant safety standards and sanitation regulations, ensuring a clean and safe environment for both guests and staff.
EXPEDITING:
- Manage the order flow from the kitchen to ensure dishes are prepared in sequence and sent out to diners in a timely manner.
- Deliver food from the kitchen to the table, bar, or take-out area.
- Check the presentation and quality of each dish before it is served to guarantee it meets the restaurant’s standards.Act as a communication hub between the kitchen and the dining room staff to relay messages about order status, dietary restrictions, and guest preferences.
- Organize and prioritize food tickets to streamline kitchen operations and improve service efficiency.
- Resolve any issues related to dish preparation or timing by coordinating with the kitchen and servers.
TAKE-OUT:
- Answer phones.
- Place to-go orders in the POS.
- Manage third party pick up and delivery orders.
- Package all to-go orders (third party, call-in, walk-in, etc.).
Qualifications:
- Customer Service Experience: Prior experience in customer service or a hospitality role, with a demonstrated ability to engage and satisfy guests.
- Communication Skills: Excellent verbal and written communication skills, capable of interacting warmly and effectively with guests and team members.
- Attention to Detail: A keen eye for detail, ensuring all aspects of the guest experience are managed effectively from cleanliness to personal interactions.
- Adaptability: Flexibility to work various shifts, including evenings, weekends, and holidays, and adapt to changing business needs.
- Team Collaboration: Ability to work cooperatively in a team environment, supporting colleagues and contributing to a positive workplace.
- Organizational Skills: Ability to manage multiple tasks and interact effectively with kitchen staff, serving staff, and customers.
Complete our application today!
OUR CULTURE
For over 30 years The Vortex has been grilling up the best damn burgers in town. On top of that, we offer a huge selection of local beer, spirits and cocktails, and serve some ridiculously indulgent bar food. Basically everything we offer is bad for you. It’s the kind of place your momma (and doctor) warned you about. If you’re looking for fine dining, health food, vegan or vegetarian dishes, or gluten-free options, The Vortex is probably not the place for you. No hard feelings. We just do what we do for the people who love what we do – our loyal Vortex fans.
The Soul of The Vortex
The secret sauce of this place is the people. It’s our staff having a good time, and it’s all of our guests relaxing and having a great time. We consider it a privilege to share in the lives of our devoted patrons each and every day. After all, we owe our success to the continued love and support of this community. Everything we do, every decision we make, is always in an attempt to provide our supporters with the fun and unique experience they’ve come to expect from The Vortex. We love our faithful fans and they love us right back. When it comes right down to it, The Vortex really is all about the love.