Job Summary:
The Host/Hostess is the first and last impression ambassador of the restaurant. They greet each guest with energy, enthusiasm and a friendly demeanor and provide a warm welcome and fond farewell. The Host/Hostess diplomatically handles the waitlist and special requests with a positive attitude and offers guests all available options. They stay abreast of floor plan information and seating rotation, and accurately use guests' names and information.
Responsibilities:
- Greet guests in a friendly and timely manner
- Seat guests in a timely manner
- Maintain knowledge of current menu offerings, specials, and promotions
- Handle waitlist and special requests with a positive attitude
- Offer guests all available seating options
- Stay abreast of floor plan information and seating rotation
- Accurately use guests' names and information
- Communicate effectively with the servers and kitchen staff
- Handle cash and credit card transactions accurately
Qualifications:
- Must have excellent customer service skills, be friendly and outgoing
- High School diploma or equivalent preferred
- Ability to work in a fast-paced environment, multitask, and work effectively under pressure
- Ability to maintain a positive attitude even when under stress
- Good communication and interpersonal skills
- Ability to handle cash and credit card transactions accurately
- Must be able and willing to work weekends and holidays