Position Summary:
To provide a warm and attentive greeting and welcome to all who enter the front door. To thank bid farewell to each guest as they leave and to expeditiously and courteously seat guests in the dining room, and help set the stage for a wonderful experience.
Duties and Responsibilities:
- Greet all guests entering the restaurant and thank all guests leaving the restaurant
- Understand, operate and manage the reservation system- currently Open Table
- Ensure reservations are prioritized and seated in a timely manner
- Strive to accommodate walk-in guests whenever possible
- Clearly and politely communicate with guests when delays and/or waits occur
- Maintain an organized floor by quickly and efficiently seating guests according to company standards
- Maintain professional and warm guest communications - inside the restaurant or via phone/email
- Recognize key people, alert management and kitchen of their presence.
- Communicate any special needs/ wants with management and kitchen,
- Communicate respectfully and clearly with service team and management
- Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
- Engage management for any guest issue or complaint
- Maintain cleanliness and organization at the host stand and front door area
- Additional service and/or operational tasks as determined by manager
- Assist teammates to anticipate all other FOH needs including bussing, running food, server assistant tasks
Requirements
- Friendly and professional personality
- Ability to work on your feet for up to six hours
- Knowledge of Opentable- complete Opentable Orientation
- Food Service Handlers card
Work schedule
- 8 hour shift
- Weekend availability
- Day shift
- Night shift
Supplemental pay
- Tips
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Paid time off
- Employee discount