Host/Hostess

Variable (United States of America)

Host/Hostess

This individual will visit patients for menu selection, deliver and pick-up of patient meal trays. They will also deliver nourishments and floor stocks.

• High School diploma or GED equivalent required
• Skills in oral and written communication required.
• Good organization skills and ability to work within pre-defined time frames and deadlines.
• Must have superior customer service skills and professional appearance.
• Good hand-eye coordination and body mechanics.
• Ability to maintain confidentiality.
• Must possess the ability to prioritize and multi-task.
• Must possess exceptional interpersonal skills necessary to interact with patients, their families and with other healthcare team members.
• Visits patients for menu selection using Bedside Menu Entry or printed menu.
• Delivers trays to patient bedside using established scripting and ensures satisfaction with meal by providing missing items, checking diet order, etc.
• Assembles and delivers room service trays to patients within 45 minutes of order.
• Retrieves trays from patient rooms noting patients not eating well. Offers these patients alternate food choices; consults dietitian when necessary.
• Before leaving patient's room, ask to offer assistance with any other request.
• Unloads and scraps patient trays and assists with dish washing when necessary.
• Delivers floor stocks, nourishments, and tube feedings to patient care units.
• Exhibits excellent customer service skills, team work, and ability to proactively solve problems with supervisor and teammates.
• Follows all food safety and infection control policies and procedures.