Consulting, Customer Support/Service, Dietetics, Establish Priorities, Healthcare, High School Diploma, Interpersonal Skills, Multitasking, Organizational Skills, Patient Care, Presentation/Verbal Skills, Problem Solving Skills, Scripting (Scripting Languages), Service Delivery, Team Player, Time Management, Writing Skills
Variable (United States of America)
Host/Hostess
This individual will visit patients for menu selection, deliver and pick-up of patient meal trays. They will also deliver nourishments and floor stocks.
- High School diploma or GED equivalent required
- Skills in oral and written communication required.
- Good organization skills and ability to work within pre-defined time frames and deadlines.
- Must have superior customer service skills and professional appearance.
- Good hand-eye coordination and body mechanics.
- Ability to maintain confidentiality.
- Must possess the ability to prioritize and multi-task.
- Must possess exceptional interpersonal skills necessary to interact with patients, their families and with other healthcare team members.
- Visits patients for menu selection using Bedside Menu Entry or printed menu.
- Delivers trays to patient bedside using established scripting and ensures satisfaction with meal by providing missing items, checking diet order, etc.
- Assembles and delivers room service trays to patients within 45 minutes of order.
- Retrieves trays from patient rooms noting patients not eating well. Offers these patients alternate food choices; consults dietitian when necessary.
- Before leaving patient's room, ask to offer assistance with any other request.
- Unloads and scraps patient trays and assists with dish washing when necessary.
- Delivers floor stocks, nourishments, and tube feedings to patient care units.
- Exhibits excellent customer service skills, team work, and ability to proactively solve problems with supervisor and teammates.
- Follows all food safety and infection control policies and procedures.